Crabwall Manor Hotel & Spa

Handy for a meet up with an old friend. Staff very helpful The garden was lovely

I was at the very top of the hotel with lots of stairs. No lift available but the reception manager did offer to help take them up. There were no windows in the room other than a velux. There was a small fan provided but the room was still stuffy and airless. If l stay again, l will ask for a room on a lower floor and with a window. I had pre-booked a meal voucher for £50. They forgot to take it into account and l was overcharged. It was a faff to sort it out but the reception manager (who was very helpful) eventually did. I have to wait a week for a refund now. The breakfast was additional and was overpriced for what it was

Very sparse on staff but Steve was amazing. He gave a really great service. He was attentive, kind and extremely funny. He was the best thing about this hotel

Had a wonderfully relaxing overnight stay and spa... staff friendly.. room pleasant food lovely... enjoyed spa facilities... had a rejuvenating massage from Lindsay... who was very professional... highly recommend...

Breakfast, the size of the bedroom and location. It was very quiet in the evenings and that was great.

Felt dated, especially not having a smart TV. No air conditioning, which is understandable in an old manor and the blinds in the bedrooms did not work.

Large comfortable room. Quiet.

Nothing.

Friendly staff, good quality rooms and good size

The throw on the bed had a dried substance on it which wasn't too pleasant Over half of the lockers in the male changing rooms for the pool could not be secured due to faulty locks Id recommend getting rid of the plastic cups in the pool area and just having a drinking fountain seeing as people can't clean up after themselves

Nothing

Everything i left after one noght paid for two nights

The room was specially deigned for disability and the shower room was very convenient towards my needs with the chair and the hand holders so I don’t slip. I didn’t have to go far too get to my room it was the first one. They were very considerate towards my needs. I love how the spa was only a corridor away from my room so I didn’t have to go far. The staff were very friendly and helpful.

Although the shower had the chair and the rests absolutely wonderfully made for disability I cannot stand without a brace and found it difficult placing my brace and the towel in a place where I wouldn’t have to reach out to get it so it wouldn’t get wet. Maybe a shelf to the side within arms reach would have been a very good idea to put the towel and brace on without them getting wet whilst I shower. The food was ok but I was expecting more on my plate for what it was worth and the duck was a bit bland it was ok but the food could have been better and portions could have been better for the price I paid.