Central Jetty Motel

The property was run down, smelt like mould and dog, it looked like emergency accommodation for homeless people. The stairs to the room were dark, the front door looked like the bottom had been eaten by rats. We came from out of area and trusted bookings.com, this accommodation should not be listed on any site. I checked in got the key and went to the room, when I walked in I noticed the door and the run down dirty room, I immediately left and found alternate accommodation, when I tried to find staff to explain I was cancelling the stay there was no one to be found at reception which in itself was dark, dirty and also smelt like mould. The overall site and accommodation are run down and not worth the price, I lost the money I paid for 2 nights stay. This should not be advertised on bookings.com

It was close to public transport and shopping centre. The room was a good size.

I thought the bed was a little bit hard and I was surprised that there was no blanket

Not much

There was no water in the shower and the microwave did not work.

Privacy

None

Can't think of anything !! I suppose nothing !!

The bathroom was pretty gross !! Mouldy shower .. we wouldn't shower in the cubicle..went hone smelly .. A few too many dead cockroaches around !!

Close to a beach and the shops. Guy at reception was nice.

I feel horrible leaving a bad review. However, I need to be honest. I initially drove past the driveway, not realising that was the driveway as there was an old basin on the curb and a big bin just inside the gate. Driving further in, the pool area looked nice, but there were old beds and mattresses and basins outside rooms and on the grassed area. The reception area looked like it was a work in progress, so I asked if they were doing renovations and told they were; ok, fair enough. The room was ok, the main bed smelt a bit mouldy, so I took the pillow case off to check the pillow. It was stained but no mould. I checked the sheets, they were ok. There was some mould in the bathroom. The PVC plastic that was the window was not secured at one side. Unfortunately, as I was getting ready to sleep after getting my kids to sleep, I saw a little bug on the bed. I flicked it off thinking it was a cockroach. Laid my head down again and another 3 bugs came up. To my disgust they were bed bugs. I walked to reception and called the after hours number, told them I found bed bugs and couldn't stay there. They just said sorry about that. I requested a refund and was told it would be processed the next day. I was unable to find alternative accommodation in the area for under $900 so had to make the trek to Sydney to stay at my sisters. I was absolutely exhausted after driving 5 hours to get to the Central Coast in the morning. The next day I followed up on the refund, received no response until I got in contact with booking.com customer service. Refund has been received now. I would not recommend staying here until they have had a very good reno and clean done.