Dukes' Palace Residence - by Dukes' Hotel Collection

Close to downtown

We booked Dukes Palace Residence after being told it was connected to the main Dukes Palace Hotel and that we could enjoy the same facilities. This is very misleading. Check-in was already a bad start. We arrived at 2:28 PM after an 8+ hour flight and a 1.5-hour train ride, completely exhausted. The receptionist kept insisting we leave our luggage and go explore the city instead of waiting. We stayed in the lobby for 30 minutes, clearly tired, and she made no effort to accommodate us or check if the room could be ready sooner. The biggest disappointment came on our last day. After a long day walking around, we wanted to order room service. Only then were we told: “You are in the Residence, we don’t offer room service. You can order food and come pick it up.” For a place marketed alongside a 5-star hotel, this is unacceptable. The Residence feels more like a random Airbnb using the hotel’s name, but without the service or comfort you would expect. If I had known this beforehand, I would have never booked it.

Café da manhã memorável! Tem uma localização fácil de deslocamento a pé pelos pontos principais. Quarto luxuoso.

Dá para chegar a pé na estação de trem, mas não é tão “colado” nela. O local do vaso sanitário ficava com um cheiro forte (aparentemente algum problema no exaustor), por outro lado era separado do chuveiro, o que é um ponto positivo.

Our stay at Hotel Dukes’ Palace Bruges was nothing short of exceptional. The hotel perfectly blends historic charm with modern luxury, from the beautifully restored interiors to the peaceful gardens. The rooms were spacious, elegant, and immaculately clean, while the staff were warm, attentive, and genuinely welcoming. Its central location made exploring Bruges effortless, yet it still felt like a quiet retreat. We wouldn’t hesitate to return—truly a memorable experience.

There is nothing not to like.

The location and staff.

Very clean and comfortable Conveniently located

Beautiful room though disappointed to be in a separate building away from the main hotel which was not made clear during booking. Had to be moved as there was a slight problem with the room which was handled very well by the staff. Location of hotel ideal and breakfast excellent. Bath robes not provided in room but was delivered after a request.

An outside walk to breakfast and a feeling of isolation from the main hotel.