Home2 Suites by Hilton Houston Bush Intercontinental Airport Iah Beltway 8

Location

Smell of the room , table was broken. Room wasnt clean well

Departure

Run down outside patio furniture

Muy amplias las habitaciones muy aseado

No podía cerrar la cortina de la ventana estaba mala me entraba mucha claridad

Very clean and friendly staff . Close to IAH

I like the bedrooms and beds.

I did not like that the restroom door did not lock, and that they did not have enough breakfast

Very Comfortable beds

Shuttle bus advertised was not running resulting in unexpected Uber costs

Almost everything!

Shuttles never available when you needed them.

Breakfast was even better than I hoped. The location of the hotel is good, just off a major street but not too noisy. There are good places to grab a meal just across the parking lot. The staff is super friendly and helpful. And I really loved the room and having a coffee station and a small kitchen with a large refrigerator. The shower water was nice and hot too.

The shuttle driver I had, Luis, was great (!) but the whole shuttle service, particularly the scheduling, was not good. I scheduled a shuttle from the airport to the hotel by phone shortly after 11:00 a.m. because I had just missed the last shuttle for the morning and the next one was not coming until 3:00pm. Somehow all my information was lost. I called and texted several times before I was finally picked up. Several days the shuttle service was cancelled completely due to the weather even though the streets remained clear. (They cancelled it for the forecasted weather and not for what actually came to be.) I also heard the man at the reception desk calling the shuttle driver and asking why he wasn't there yet today (my 3rd day in this hotel) and the driver said he wasn't driving that day because of the weather. But the weather has been fine. Just cold. And the streets are completely dry. The shuttle to the airport is usually not a problem, but I advise taking an Uber or a taxi to the hotel. I was exhausted and cold by the end of my wait. This seems to be a common problem in Houston. I stayed in another hotel here, close to the airport, that had just as many problems with their shuttle service and there were no weather issues at the time.