Safari Inn Burbank-Universal, a Coast Hotel

Everything

Price for parking

I like that definitely looks renovated. The rooms are big and nice and clean as a little worried at first by the outside it just looked like a lower end motel, but it was actually

I did not care for the receptionist forgot her name but one she just said really loud that my card declined and told me to get another card, I had no other card and she basically was telling me to just leave and go somewhere else I refuse to ,sorry I made a booking and I knew the card worked so then she finally figured out tap to pay and it would’ve been nice for her to come up with a second option to begin with and then I inquired about the shuttles. I asked about the latest I can get it and then after I paid for it, she told me oh we don’t have it between those times so I was really upset about that so I paid for a late check out for no reason because I would have to get on the earlier shuttle to universal again other than that was great stay

Our room was clean, almost no musty smell. Overall the facilities were in good condition & the staff was attentive. After ALL OF THE miscommunication the shuttle to Universal Studios Hollywood was great.

The issue was with the communication at the front office w/the clerks in person, via email and texts both to the hotel & by way of the app. The main reason I selected this hotel was due to the shuttle convenience & the dissatisfaction was due to this "not being" reserve for us, I did have to pay a local taxi. I complained via email & in person, the clerk promised to refund me the entire parking fee. Once that comes through to my credit card, I will be satisfied & my overall opinion will be a satisfactory one.

Staff is very friendly

The location was perfect

Great value, very clean

Bad windows, could hear any noise oitside

The sign and the pool.

Parking and pet cost extra. Food and drink located across the street in different hotel. Breakfast not included. One dead cockroach on floor under sink.