Hotel Caza

Location is good, staff is nice.

The sink in our room was not working pouring water when we use it but we didn’t want to change the room, not having coffee maker in the room was a minus, it was really loud.

Pros: fantastic location, very clean, excellent lobby with games, mini-market, and plenty of seating. Pool looked nice but did not use it. Cons: Too loud. Walls are thin and you hear everything in the next room. Windows are thin single pane and you hear everything outside like the lunatic homeless guy screaming at 3 am, revving engines, and the multiple slamming dumpsters.

The staff were really nice and helpful!

The bathroom, facility seemed old. & The beds were too soft.

Me gustó su ubicación, la atención del personal y las instalaciones

No hubo cortesía de agua.

Great location lovely hotel.

We had a terrible view overlooking a car park

Location

Noise from an adjoining building air conditioner.

The room we were given hadn't been cleaned after the previous occupant and everything was dirty. After our evening out we didn't want to return to our room after the initial impression.

Overall, we had a pleasant stay at Hotel Caza and there were many things to like. The rooms were clean and well maintained, with spacious bathrooms and excellent walk-in showers. The toiletries provided were lovely, and we appreciated that towels and bed linen were refreshed daily. There were plenty of plug sockets in the room, which was very convenient for a family travelling with multiple devices. The location is excellent, within easy walking distance of Fisherman's Wharf, Ghirardelli Square and Marina Cove, making it an ideal base for exploring San Francisco. The lobby always smelled amazing, with a fresh fragrance that seemed to be circulated through the air conditioning system, creating a welcoming first impression. The evening milk and cookies were a lovely touch for children, and the grab-and-go breakfast offered a good selection of items. The children's play area was also very well equipped and kept our younger children entertained. Finally, the front desk staff we dealt with during our stay were friendly, professional and helpful.

Unfortunately, there were several disappointments which prevented this from being a truly exceptional stay. We were visiting to celebrate two significant birthdays – a 50th and an 18th. I made the hotel aware of both occasions at the time of booking via Booking.com and also followed up by email directly with the front desk. Neither birthday was acknowledged during our stay, which was disappointing given that advance notice had been provided. We were also allocated a ground-floor room with a completely obscured view of a blue-painted brick wall, which was far from ideal. More significantly, I booked and paid for our stay in full over four months in advance and specifically selected a room configuration that would allow for interconnected rooms. At time of booking, I sent request for interconnected rooms via Booking.com and was advised to email the front desk directly, which I did. The response stated that interconnected rooms could not be guaranteed and that room allocation would be determined at check-in. I find this difficult to understand when a booking has been made and paid for several months in advance. Interconnecting rooms are particularly important for families travelling with children, and it seems this process would benefit from review. Despite my repeated requests, we initially arrived to find we had been allocated rooms on different floors altogether. To their credit, the front desk staff were able to move us to two ground-floor rooms closer together, although they still had two rooms between them and were not interconnected. What was most frustrating was the apparent lack of communication between departments. At check-in, I was told there was no note on my reservation regarding the request for interconnected rooms, despite having sent messages through Booking.com and exchanging emails directly with the front desk.