Hotel Deco

comfortable beds, big windows, plenty of room, decor

nothing we can think of

The friendliness and extra care from the staff was just so exciting to see and by far my best hotel experience I’ve had. They were all so happy and were helping with everything, from showing us around the beautiful restaurant when they didn’t have to, they chose to do my daughter could see how beautiful it was! ❤️ The location was amazing! Now know that the city has been working on a trolley project downtown Omaha. There are some obstacles however anyone can add Google Maps and it will make getting around through all the construction very easy and convenient. I myself am a very impatient driver and get very frustrated easily in large cities, I did not feel overwhelmed once here. The valet parking was well worth the money! $25 a night and you can go in and out as many times as you’d like and we did! The drivers are excellent and very quick! Overall, I’d say this place is treating their employees very well for the kind of service and pure enjoyment from staying here. We had a 2-queen suite. I believe it was about $40-50 over standard room, but well worth it! Lots of sun and windows for good light. Beautiful views of this city and tons of extra, unexpected space!

I’m going to be completely honest, nothing I couldn’t oversee with everything else I experienced. One and only thing that was of any discomfort was the noise from the road. However, I live in a downtown setting so nothing I have not and will forever put up with maybe bring a fan or noise machine, Bluetooth speaker and don’t bicker! You are having a wonderful time in a beautiful room, in a beautiful hotel, surrounded by wonderful shopping and restaurants and museums and activities everywhere!

This hotel failed in nearly every way. Its shuttle was not available for airport pick up at a standard time – – 7:30 PM. The restaurant staff was in attentive both for a night snack and for breakfast. We left one day for other options at breakfast because there was simply no one available to serve us. The next day we had to repeatedly ask for coffee. At check-in, the person who was authorized was on break. The trainee was not authorized to check people in. The wait was 20 minutes. Upon return to our room for the second night, a note was slid under the door that water would not be available from 2 AM to 6 AM. This was due to ongoing construction in the area and was not a surprise to the hotel. It should not have been renting rooms given this inability to provide water that was not remedied at 6 AM. Hot water was never available after the initial shut off. Meanwhile, construction all night was incredibly loud right outside the hotel. It stopped about 5 AM, at which point construction began outside our room on floor seven where they were redoing the electrical. Upon leaving to check out, the floor had been deconstructed. The worker immediately entered our room to start working on the electrical there. Reception was unhelpful concerning polite complaint about the second night stay. The manager was supposedly not available. We disputed the charge with the credit card company and Expedia. Interestingly, the same person at reception who said she could not help did authorize to Expedia and call me to let me know she had done so. The dispute process took at least an hour. This hotel has potential but does not merit the good reviews that it has had in the past given its current situation. Service was poor throughout, the hotel, marginally, clean, the construction so involved that they should not be renting rooms.

We stayed for one night. The hotel was 20 minutes from The Funny Bone comedy club and had bars within walking distance. It is a beautiful building with interesting decor. The room was clean.

The shower was only cold. Would have liked a warning about construction surrounding the area on your website/google, with navigation instructions/tips. Signage out front about how the valet works would go a long way. Front desk staff not very friendly, almost mocking. All of these are temporary and fixable problems that did negatively impact our stay.

Staff was friendly

Looking forward to Omaha finishing all the endless road projects

Clean Room, shower, valet parking, helpful desk employees

The dinner in their restaurant was not very good and was hugely overpriced.