Citadines Songshan Lake Dongguan

I felt very comfortable staying at Ascott. Pure luxury. Huge and cozy at the same time. Wonderful bathroom.

Good facility, provide free parking. The 2 bedroom apartment we’ve stayed is spacious to accomodate a family of 4. Hotel staff is nice.

Room is not clean - we found lots of hairs on the chair inside one of the bedrooms (which is obviously not cleaned) and the floor is generally dusty and dirty (kid’s feet were all dark after taking shoes off inside the apartment). The sofa also has quite obvious stains… Left message to the hotel to request a cot and received no reply until we had left the hotel. If you want to request a cot or any special request, best to call them directly as it seems like the hotel message is not monitored regularly. Also recommend you specifically request the room to be cleaned before checking in (especially for large apartment like ours which may not be frequently booked). Generally quite disappointed with the stay as this is definitely not an Ascott standard stay given the price we paid for the 2 bedrooms.

We got a 1 bedroom apartment. It was new and perfectly clean. The staff helped us with kitchen utensils and etc to be able to cook. They come and clean everyday and the cleaning the do is proper. Both housekeeping and the frontdesk always try their best to help. Some people at frontdesk speak English and that's a plus too. Great stay.

Everything was good.

Great property, but starting to show age.

Everything

Nothing

Very friendly staff who were always helpful and courteous.

I didn’t pay attention to the location and assumed the property was next to Songshan Lake and which it isn’t.

very good all

nothing

Had a great one day stay at Citadines, thank you Sundy for helping me out with booking of the taxis Appreciate it! :)