Hotel Grace Galaxy

Amidst such expensive hotels, Grace Galaxy is a hotel that offers you a comfortable stay at a decent proce. Good location, good rooms, can be a bit cleaner though. Cups were dirty, linen sheets were also untidy.

The photos didnt match the room we selected in terms of cleanliness and size. They then said you can move into another room but have to upgrade so we had to pay more. Hotel provided wifi but only upto certain floors. They provided us with a wifi extender so we can receive wifi BUT then without telling us took it away from our room when we were not in as someone else wanted it. The hotel then promised us with a replacement wifi extender the next day that we didnt receive. So overall we dont recommend this hotel as it fails to deliver and its an overpriced hotel for what it is worth.

No on-time acceptance of the guests. Poor maintenance especially the rest rooms doesn't lock. it was so embarrassing despite of the reporting, they could not solve the simple problem for more than a day. so forget

There should be a negative rating for this hotel. The hotel smells bad the moment you step into elevator. Nobody cleans the place. The hotel management has no idea to run a hotel. First day, on check-in, we asked for dental kits, and it came after 3 times we called up the reception. Bathroom sleepers came next day, on calling again and again at reception. Every time we called, for in-room dining, they called us back again after 5 min, to confirm the same order. The reception asked us to call restaurant to take the order, and the next day the restaurant asked us to call reception. The rooms are small, had insects, and there was no desk to work. These guys show different pics on web, and then give you the worst possible room. Also, when we asked them to extend our stay for 4 hours more, first they said puch ke batate hai, and then they made us wait till half hour before checkout, and then they said it will be done but we have to pay a full day amount. They knew that at the last moment we will not be able to book any other place. We asked for cold coffee, and they said its not available. Then when I confronted them, that since two days I am ordering coffee, they said ok will send. When I asked for Diet coke, they said not available. Aap zomato se mangvalo. When I confronted them that I have been ordering that since two days, they said diet coke nahi hai, no sugar coke hai.... people with no common sense. Staff does not want to work. Room service people came when I had a concall going on, so I told them to come afterwards. Then they did not come till the next day, and when I called reception, they said abhi to koi nahi ayega. The hotel does not even have a proper restaurant. plastic chairs in a small dingy room are placed, and they call it a restaurant. There is no waiting lounge or a place to sit and talk with someone. Guys at the reception don't know how to use the credit card machine. Please stay away from this hotel.... and save yourself from the trauma...

Fanatastic stay..clean room..value for money...helful n caring staff...must visit .. Stayed there for few days ..liked so much have booked for my next 3 months stay ..in breaks.. Must recommended for all

I have booked the same hotel 3 times. It always had been a good experience for me. I haven't experienced any glitch till now. The staff is very helpful. One time I forgot my laptop charger, these guys got that posted to my address. Zeshan has been really kind when a friend of mine needed some currency exchanged on the counter. I totally recommend this hotel to travelers.

This has been by far the worst hotel i have stayed at! From the moment that we stepped into the lift that smelt of damp and was filthy, i should have know that things were only going to get worse! When we made our way to our room, the hallway leading to it was still unfinished, there were wires hanging down where the lights should have been. There were also no lights working in the hallway outside the rooms, so we had to use our phone torch to navigate our way to the room! The room it's self was also unfinished with a bodged paint job, filthy mirrors, dirty surfaces and ants in the bathroom. The hotel breakfast the next morning was revolting, there was a spread of toast, curry & omelette (that was in fact cooked in mustard oil, as another guest found out when she took a bite and began to feel very sick, storming out of the room in a rage) the room where the breakfast was served also had wires dangling from the ceiling and was unfinished. We returned to our hotel room to find our clothes and a bag were soaking wet with filthy water. When we confronted the hotel staff they denied all knowledge and later blamed this on the sprinklers going off. When asked if they were going to tell us about the accident, they were speechless. The hotel staff refused to apologise or to have our clothes dry cleaned or to compensate us for the damage. I would not recommend this hotel to anybody. Expedia did give us a refund.

This has been by far the worst hotel i have stayed at! From the moment that we stepped into the lift that smelt of damp and was filthy, i should have know that things were only going to get worse! When we made our way to our room, the hallway leading to it was still unfinished, there were wires hanging down where the lights should have been. There were also no lights working in the hallway outside the rooms, so we had to use our phone torch to navigate our way to the room! The room it's self was also unfinished with a bodged paint job, filthy mirrors, dirty surfaces and ants in the bathroom. The hotel breakfast the next morning was revolting, there was a spread of toast, curry & omelette (that was in fact cooked in mustard oil, as another guest found out when she took a bite and began to feel very sick, storming out of the room in a rage) the room where the breakfast was served also had wires dangling from the ceiling and was unfinished. We returned to our hotel room to find our clothes and a bag were soaking wet with filthy water. When we confronted the hotel staff they denied all knowledge and later blamed this on the sprinklers going off. When asked if they were going to tell us about the accident, they were speechless. The hotel staff refused to apologise or to have our clothes dry cleaned or to compensate us for the damage. I would not recommend this hotel to anybody. We booked through Expedia and after escalating this to there customer service, Expedia provided us with a full refund.