La Quinta Inn & Suites by Wyndham Univ Area Chapel Hill

Check in person was negative about providing a room with armchair (as shown in Expedia photo when I booked). Said "every room is different". It turned out that my room did have armchair. It matters.

This is definitely a mid-grade property with mid-grade accommodations and service. Check-in was easy but the staff didn’t go out of their way to make you feel welcome. My son and I were given room 209 and as soon as I walked up to the door I had concerns about security. The door jamb had been forced by a pry bar or similar tool to the point that you could see the latches for the door through the caved in part on the jamb. No excuse for keeping this room in service. Fix the jamb and make your guests feel safe. I took a photo and will try to share. I didn’t ask for another room because we were able to secure the door but I took all valuables with me every time I left the room. The room was spacious with a fridge and coffee pot but dated for sure. Breakfast was more basic than most that I’ve had over my years of travel and the selection dwindles quick with only minimal restock. Stay away from the biscuits, they taste like whatever was used to clean the pan. The selling point of this hotel is its convenience to Duke University and the availability of dining and shopping options within a 5-10 minute drive. Final thought on the property is that they advertise as 100% smoke free and even have a sign posted in the driveway but no attempt was made to enforce this as I observed several folks smoking outside and right in front of the sign that said “No Smoking.”

I had a horrible experience with Teri, she charged my card for $100 deposit and when I checked out I asked for a receipt she said she couldn’t give receipt because I booked through Hotels.com, I then asked for a receipt for my deposit and she we refunded and when I got home I was out of my $100 deposit fighting with this hotel and the bank. I suggest you use a credit card and not a debit card or use a prepaid card. The bank also said they didn’t see the transaction and I’m out of $100. In spite of that hotel was very clean, the front desk staff was nice, except Teri, the rooms are a little bit dated and my sink was stopped up a day, but was taken care of the next upon my return. This Teri character is was a cocky, sarcastic piece of work, while checking in I asked her a ? and she to policy board it in face as to say” read it for yourself.” I will return to Chapel Hill in the future loc, but never to this hotel unfortunately due to the negligence of Teri and the nastiness.😡

We arrived at La Quinta Inn after midnight due to heavy rain and road closures, but the front desk staff were so kind and helpful, making our late check-in smooth and stress-free. We were very happy with our stay, the room was clean and comfortable. I truly appreciate the friendly service and recommend this hotel to anyone visiting the area who’s looking for a comfortable and reliable place to stay.

Great location with a wonderful Mexican restaurant next-door. Breakfast buffet was wonderful. Hotel was very clean. Staff was helpful. The pool looked cloudy so we did not go in it. The walls of the room seem very thin as we could hear the music and voice of the person in the room next to us.

1. No carpeting so room felt “cold” and floor was slippery 2. In room deodorizer smell was very strong and offensive. 3. Extra $25 pet fee was not shown in Expedia and charged at the desk.

Great service

This is one of the nicest hotels I have stayed at. The hotel is clean and well maintained. I willbe in the area

Absolutely wonderful stay! The customer service was top-notch—every staff member was friendly, attentive, and went above and beyond to make us feel welcome. The property itself was spotless, and our room was incredibly clean and well-maintained. You can tell they take pride in every detail. Highly recommend for anyone looking for a relaxing and comfortable experience!

It was comfortable. Clean quiet and just all around easy check in and check out process. Would definitely stay again.