Sonder The Hancock

The tables look dirty due to spots that don’t come off. Also there were bread crumbs on the second to the top plate and some of the silverware needed to be washed before using. There were no sponges or washcloths to clean dishes. There were soap no washcloths for the bathroom. We loved the location- really close to Subway and the parks.

In general, the location was key and at the time we stayed - this Sonder was cheaper and offered more than a hotel. It was very clean. The Sonder was central and a 20 min walking distance to shopping area (ie. Macy’s, TJ Maxx). It was fairly easy to find, the area wasn’t super loud and was a pretty quiet street and was close to a coffee shop and other small restaurants. A liquor store was right around the corner and so was a CVS and Walgreens. It’s right across from Mass. General Hospital. I liked that this hotel had a small kitchenette and fridge and was well stocked. We did end up cooking one night and had everything we needed. It was easy to get into the building and our room with the Sonder app instructions.

The room was cold even though we turned on the heater (we went at the end of February). I recommend bringing slippers as the floor is also quite cold. The hot water in the shower runs out pretty quickly and there wasn’t enough room in the bathroom to put down your things. It’s not obvious but if you’re on the ground floor there is a door and steps to get there. We didn’t know and dragged our luggage up the stairs to the main floor. You can hear noise and people walking around above you and people in the halls but it was pretty minimum (I guess we had really great neighbours at the time). Unlike other Sonders I’ve stayed at - there wasn’t a supply cabinet where you could grab things like tissue and other supplies. It was fine as I thought we were pretty stocked up. This Sonder doesn’t have a gym, pool or free area to hold luggage. I’ve been to other Sonders that had this. They’re also strict on checkin and checkout. You will be charged for staying longer or getting in earlier.

Lovely weeks stay at the Hancock. Great facilities in the apartment and excellent location. The only suggestion I'd make is to add a floor length mirror and have some English tea bags available.

Very cozy and efficient

Everything was great!

We like the location. Close to my daughter's apartment, which is why we choose The Sonder in Beacon Hill. Also, the mattress was very comfortable.

The unit. This was our third stay in our third unit. The bathroom was so small, the toilet is on an angle and we had to move the trash can out of the bathroom to take a shower.

Clean great location

No elevators

If circumstances had been different, if my luggage didn’t weigh 60 pounds, if my unit wasn’t on the 4th floor in a building with no elevator, if I had not arrived to the ‘hotel’ at 3 instead of 4, if I had traveled alone instead of with another person, then I imagine I’d have really enjoyed this rental. I booked a one bedroom apartment and invited someone to join me- I said I’d get a couple of beds. When I saw the couch in the unit on te website, I figured that would be just fine for a one night stay. I’d just need a blanket and a pillow. I stayed at a Sonder before and I enjoyed it. I didn’t mind that there was no front desk. But nothing went wrong. I didn’t need customer service. Now I lie here on a loveseat with my legs hanging over the edge, and my friend is in the bed. She gave me the duvet from it and she is using my coat as a blanket. You see, Sonder customer service is unable to correct a problem with an online guest services staff, it was painful hearing them try to find boots on the ground to deliver a blanket. Yes Sonder screwed up in advertising that my unit had a full sized sofa, and yes they were incorrect in assuring me that all units have extra blankets, but what I am experiencing in this moment is utter disbelief that this chain that is in the hospitality business can’t find a way to bring me a blanket. I feel guilty for calling and insisting to some young person on the other side of the world that they find a way to get me a blanket. Ultimately I’m just offended that Sonder has my money for this exchange. As I said in the beginning, had circumstances been different, I can imagine really enjoying this ‘brand’. Fun fact- I’m the general manager of a hotel.

Great spacious apartments in a lovely location and nice and quiet. Close to the subway, great restaurants and shopping areas. I would stay there again. Loved it