Reid's Palace, A Belmond Hotel, Madeira

Excellent location Exceptional service

Nothing to dislike!

After visiting Madeira previously & going to Reid’s for drinks, we decided that we wanted to return & stay there. I’m so glad we made that decision. What a wonderful hotel. Everything met & surpassed our expectations. The hotel is just beautiful. All the photos around the hotel are so interesting. The gardens are stunning. I love all the secret areas where you can sit & take in the views. We did the garden tour & heritage tour. So interesting & the guides are incredibly knowledgeable. The food is spectacular & of the highest quality. We loved the view of Funchal from the bar after dark. The live entertainment was fabulous. Every single member of staff goes above & beyond to make sure everything is perfect & each guest is made to feel so special. We look forward to returning in December.

A fost primul loc în care noi ca familie ne am simțit mai presus decât la noi acasă! Atât eu cat soțul meu am trăit o experiență pe care o vom putea povești prietenilor și copiilor ca nicio alta! Vă mulțumim pentru cum ne ați făcut să ne simțim! Experiența minunată!

Perfect Service, great Restaurant (William) and Bar, superb view to Funchal, very nice garden and surrounding.

I cannot rate Reid’s Palace highly enough. The hotel is perfectly located and is steeped in history. The staff are best we have ever experienced in all our travel, constantly going beyond our expectations and they continually go out of their way to deliver a fantastic experience. This was our second stay and it was lovely to be welcomed back. We have already booked to return next year.

Fabulous view from the room Excellent staff Good breakfast Entertaining pictures from Churchill everywhere Comfortable bed Reception area, breakfast rooms etc. tastefully refurbished. Touches like a welcoming Madeira or some soap cannot save the overall feel of the lack of love, care and investment in the bedroom. Very small table with coffee machine on top, leaving no space for a cup or anything else. Television towering on a small fridge looking totally out of place. Wardrobe, bedside tables and dressing table are looking just old and dare I say cheap. Not quaint or charming. The bath is long and unusually narrow. A glass screen and “old” looking shower has been added, which makes taking a shower interesting. Reversing to get hold of the shower gel is always an option, or turn around in a narrow space - slowly. And no, I have not reached the “fragile” age yet. A footbath is guaranteed every time, because the bath doesn’t drain properly. I expect a hotel of a certain standard to get the basics right. After filling in a questionnaire I received the mandatory bla-bla letter from the assistant manager, thanking me for bringing the issues to their attention. May I suggest she’ll spend one night in the room (768) and these shortcomings will not come as a surprise.