The Phoenician, a Luxury Collection Resort, Scottsdale

Not a luxury resort this is more like a upscale 3 star. kid play areas were closed for technical maintenance.

This resort is amazing & all the employed are soooo nice. Gilbert at Mowry & Cotton went above & beyond for us

The valet, room service and pool were great. Check in was not super friendly, knowledgeable about dining options or overly concerned. The pool chairs need an upgrade, they were dirty, and the Drybar wasnt open. One of the weirdest things was that we had to take our own luggage to our room in a $1000/night hotel and there were stairs and curbs and no ramps.

We had an overall lovely stay at the Phoenician. The staff and valet were friendly. The pool staff and spa was wonderful. Breakfast Buffett is great but only on high volume days is it available. The rooms are outdated including bathroom facilities. Not in keeping with the updated lobby and main facilities . For the price I paid considering it’s 5star plus this was disappointing. The grounds and accessibility to the city is perfect. Try to book spa treatments on a weekday it is at a slightly lower price point. Fitness center and golf facilities great. Resort fee $50 a day . This included tennis pickle ball and some fitness classes but no fees applicable to golf . This also seems like an unexpected surcharge .

staff was very attentive and kind, but very noisy after events and their clean up, do not get a room adjacent to the "east lawn" post clean up for an event went until 4 am, you will not get any sleep

All services are quick and reliable. Whether it is food and drinks at the pool or room service or a request for extra towels , everything is there as quickly as possible. The food is excellent. I had breakfast, lunch and dinner there at least once daily. The food is well seasoned and tasty.

We go to the Phoenician every year and love the service, the amenities and dining options

Loved our stay. Staff and service were excellent!

We love the property and have visited over a dozen times. This trip was with my three brothers and wives and we made plans in January. Roughly a week before our visit, I received a call telling me, "a group has reserved the cabanas and we can't fulfill your reservation. We're moving you to the family pool". We made our reservations almost three months in advance and didn't want to be in the family area with children (we have 9 of our own between the four families). I think it's really "bush-league" to move us a week out when we're planning 12 room nights over the three days. We ended up at the Family pool at a discount but this wasn't about the money, it was about respecting your guests (my wife is Titanium level, my brothers and I are also Bonvoy elite levels). As I told the woman who called, in addition to playing golf, dining, reserving the cabanas and so many other things, we spent a lot of money there and would have likely chosen another resort back in January if we were told there weren't any cabanas. Not sure the decision is one that Bonvoy corporate would understand.

Lovely property. Lively happy hour with music in the lobby. Onsite steakhouse was good but food/drink in the lobby not so much. Central location close to lots of restaurants.