Fairmont Orchid

We’re having a great stay at the Fairmont Orchid. The property and grounds are beautiful. The staff is incredibly friendly and accommodating the entire time. We love how easy everything feels. There’s plenty of space between the pools and the private beach, so we never have an issue finding chairs, which makes it way more relaxing. There are a lot of options to keep our kids busy once they had enough laying by the pool or beach. One thing that really stands out is how Mei at the front desk was so accommodating giving us a very late checkout since we have an evening flight. It gives us the chance to enjoy one more full day and still freshen up before heading to the airport, which makes a big difference.

We went for a return trip because the grounds are beautiful, and it's such a lovely and peaceful location. Food is great too, especially Browns. But, the room we got had multiple issues. We were unable to use the air conditioner at all because of mold smell (musty wet towel like smell) coming from it when we turned it on. We didn't want mold spores spraying all over us, and the odor was overwhelming. So, we were too hot at night and had trouble sleeping. We told the hotel about this, but they were unable to move us. I asked for any alternatives, but all they did was discount our stay. Dissapointing. I thought all the rooms were remodeled! I even asked about this prior to our trip. Nope, only the furniture was replaced. The shower was leaking and smelled of mold too - there was also evidence or moisture damage from the shower. I told the hotel staff about this while we were there, so they are aware of the issue. They really need to completely remodel the bathrooms AND the Air conditioning system. I can't go back, but if they remedied these things, I'd be a lifelong fan of this place.

We stayed here as part of our family/friend year-end vacation. Eight of us arrived at airport but unable to find a taxi or uber (took very long time). Called hotel front desk and they were very helpful in finding us a taxi. The property is gorgeously built and maintained. Check-in process was smooth. We have 4 rooms total. Rooms were kind of small and inside are somewhat dated. Some appliances were not working (like hairdryers, phone, etc). We had to request changing some of those during our stay. The highlight here is a free nice water bottle for each one of us. Outside of the room, everything was nice. Our boys loved the beach as we adults enjoyed tea and the scene. Food and services were a bit on the pricey side. But given the location and it was holiday season, I wouldn't complain. Tip: if you could go 10 mins to Kings or Queens Market, you can get good food with more reasonable price. Fitness center was well equipped and clean, though one might have to wait a few minutes if you go in early morning peak hours. Despite the outdated rooms, service was excellent throughout our stay. Boys love the free ice creams on the beach every afternoon. At time of our departure, front desk again helped us arranging taxi service when our reserved uber failed to show up on time. Uber services on Big Island was not very reliable by our experience during our stay. So if you need to get around, consider rent a car if possible.

Fantastic week at the Fairmont Orchid. Rooms are beautiful, with big bathrooms and both bathtub and shower. The balcony is also a very nice bonus. Staff is very welcoming and helpful. Beautiful location

from 1-10 we would give it a 6. Service was great, especially the pool guys for drinks...hotel and room were very clean...and great location. We have stayed 4-5 times over the last 15 years. The food this time was horrible....in fact, of the 5 nights there, we had room service 3 of them! Which was much better than the hotel food associated with both restaurants. The Japanese place used to be great....this time, a disaster. You know you are in trouble when they no longer have a sushi chef....working behind the counter! We tried the rolls and other sushi we ordered and it was all, except for the white rice in separate bowls, inedible. When the waitress came over and saw we were sending back 99% of our meal, she not once questioned how the food was...she just took it back...though we sure got charged for it! Candidly, i was surprised re the food as we have stayed at other Fairmonts (Napa, Maui) and the food has always been great. In fact, the waitress for breakfast even shared the numerous complaints re the Japanese restaurant!

Been to the Fairmont Orchid several times, one of my favorite places to stay, very relaxing. However, this week we had a large Crain truck outside our patio window with a loud generator running on and off during the day. This continued throughout the week…Had to keep our patio door closed most of the day and not able to enjoy the fresh air or relax in our room. I’m sure a one off, but still disappointing.

The service was superb. From the front desk staff to the housekeepers to the pool assistants, the spirit of aloha is alive and well at the Fairmont orchid. I was here for a medical conference. The food was excellent and the staff were incredibly friendly and helpful.

We stayed at The Fairmont Orchid in August 2025 for 3 nights. On arrival, the view was really wow factor. The grounds are stunning and well manicured. Our room was nice but for the price that we paid it was a little underwhelming in comparison to luxury hotel rooms in the Middle East, Asia and Europe. We did love the re-fillable water bottles which we brought back to the UK and still use. The cove area was a real hit with my stepson. He loved the turtles and is still saying now that he misses the Fairmont Orchid. The pool area was nice and we used this one afternoon. Dining was very expensive but of a good quality. We used the complimentary shuttle to go to Tommy Bahamas for dinner several times which we enjoyed. Shout out to Paul the shuttle driver. The hotel is very remote if you don't have a hire car but it wasn't an issue for a stay of 3 nights.

We had the most amazing stay! Snorkelling was amazing- the breakfast buffet was a real hit; we had Sherry look after us most mornings and she was a real delight! This is the perfect place to visit to feel the true Hawaiian spirit and feel looked after! This was my first visit to Hawaii and because of this hotel… I’m looking at returning very soon! Thank you Fairmont Orchid!