Fairmont Orchid

I think the hotel is nice however they need to step up the housekeeping. The robe was removed from our room , floor was never vacuumed and o really a bunch of dirty dishes from many rooms in the hallway. This hotel is expensive - they charge for everything

The most amazing resort stay I’ve ever experienced! From the moment we were greeted by Bobby, our delightful bellman, to the warm welcome by our Gold concierge Jasmine, we felt like family. The hotel, grounds, room, amenities, beach, dining and spa were first class. The beach cabana massage by Amy could not have been more relaxing. The Fairmont Orchid will forever be my choice on the Big Island!

Enjoyed a 4-night stay at this property in October, and it lived up to the 5-star luxury Hawaiian experience. From the valet that parked my car to the front desk reception, house keepers, and dining staff - every single staff member supported the beautiful and well kept property. A safe beach cove provides ideal snorkeling conditions where it's possible to spot honu in the wild (keep distance) and where they rest onshore under the sunset sky. The room was spotless and clean with a spacious lanai and bathroom. The bed was comfortable and the rooms quiet and peaceful. Excellent property all around!!

The Fairmont Orchid resort was exceptional. It exceeded our expectations. The location was quietly tucked back from the road. It contained everything needed for a wonderful stay, including a beautiful bay, a relaxing pool, and cultural experiences. The secluded bay was home to rich marine life and a great place for snorkelling. The room contained a stunning view. The staff was kind and helpful. The concierge went above and beyond in their assistance with excursions. A huge thank you to Cheryl Conant at the concierge office for providing caring and helpful service. We look forward to returning to the Fairmont Orchid.

This was our third visit to the Fairmont Orchid and we were thrilled to be back. First of all the property is absolutely beautiful. We stayed on the 4th floor of the north tower and had a stunning view of the ocean and amazing views of the sunset from our balcony. The rooms have been refreshed with new furniture and the beds are very comfortable. A shout out to housekeeping who were there twice a day. In this post Covid era it was a welcome change to the once every two days housekeeping that you find in lesser hotels. The service was exceptional. Every employee was courteous and friendly and did their jobs efficiently. The breakfast was included in our booking so we ate there every day. It’s pricey, $50 for adults $25 for children. It’s a beautiful buffet with everything you could want for breakfast. If it had not been included we probably wouldn’t have paid for it. I’m happy with a muffin that you can get at the small grocery down the road. We didn’t have dinner at. Browns this trip opting instead for a splurge dinner at Merrimans in Waimea. I waould recommend making the half an hour drive upcountry to eat there. Lunch can be sandwiches from Browns Deli or food from Hale Kai, their sand floored more casual restaurant. I can’t recommend this hotel highly enough. We will be back.

Staying at the Fairmont Orchid was well worth the price. It was incredibly beautiful and relaxing to be on the hotel property. The food at all the restaurants were delicious and had scenic views. The staff were all nice, friendly, and helpful

Loved the Location. Snorkeling area. Morning sunrise canoe experience. Rooms. Staff.

Starting to show some age. Needs some attention on finishes. Paint, steps, tile, etc.

Nice hotel with some room for improvement. Great rooms, great house cleaning. Water bottle fillers thruout hotel Check in/out easy. Gym very good open 24 hours. Free coffee 5-630am for early risers. Lots of little places to sit around property. Live music in two places nightly - on beach by Browns and lobby. Food good - expensive but like most of Hawaii, just good not great. Pool is good - one hot tub only, no real adult pool - they've sequenced off a portion of pool for adults but doesn't really do the same. Each area small bit decent - great for young kids - super safe, some so so snorkeling as well. Ok beach path to walk to Mauna Lani Auberge. Resort fee covers 1 hr of 2 snorkel sets. Does not cover SUP like it used to (not great area for SUP as must remain on very small cove). Does not cover spa steam or sauna like it used to. Quiet and relaxing. Actually wished they had some music piped during day at pool. Still lots of young kids even in off months. They do get large conferences which almost always are annoying (think drunk people roaming hall at 10pm). If you can get a deal on room rates it's worth it . Not as nice as Auberge but better than Westin.

We requested and were assured we had a room that was in an area that had been refurbished. Not only was our area not refurbished but the rooms next to us were being painted and hammered. The elevator was out of commission the entire week we were there. We had to walk a long way just to get down to the beach level. I drink a lot of coffee and my Nespresso machine would not work properly. I asked about another one and heard nothing, and I was continually out of creamers and sugar. The options for meals were seriously lacking, luckily we had a car (which we were charged $40/day to park) so we could go elsewhere for good food. The staff at the pool and beach couldn’t have been nicer, it was a bright spot! We were very disappointed as it was an Anniversary trip and we had picked this hotel especially because we have had such great experiences with Fairmont. Not this time.

Fabulous. Fabulous. Fabulous. We stayed for 7 days at the Fairmont Orchid on the Fairmont Gold Floor, and we had a great vacation. The rooms have been remodeled and are just gorgeous with a stunning view of the gardens and ocean (partial ocean view). The linens and towels are of the highest quality, and the cleaning/room staff are outstanding. (make sure to tip them!!). The Gold Lounge access is worth the upcharge as they serve an amazing breakfast that is more than just "continental". In the evening, they have more snacks that could easily substitute for dinner! My only negative is the choice of wines for the "honor" bar in the evenings. Better quality reds are needed for such discerning guests. The arrival process is epic, with a glass of champagne, and then they deliver a bottle to your room. We had a problem with the caulking around the tub, and that was fixed immediately with a bar of chocolate and an apology left in the room. A nice touch. The property is just beautiful, even by Hawaii standards. The landscaping is well-maintained the pool is wonderful. I saw comments about not enough umbrellas, but we had no problem during our stay. The pool attendants went out of their way to find something for us. The beach was fun and very safe for snorkeling. You must pay $140 a day to have the shaded chairs, but the other chairs are free. We knew this ahead and spent $20 from Amazon on a portable shade tent and packed it in our luggage. Well recommended, and if you have little ones, buy a larger version. We used the pool bar and food service, and it's the usual high Hawaii prices, but good quality. The best choice for food was the Taco Truck located behind the north tower, near the beach. The beach bar is adjacent, so you can have a drink with your tacos. We ate at Binochan and were disappointed with the food quality.........not recommended. Overall, the resort is just fantastic and the staff are wonderful. We will be back!