Memphis Riverline Hotel

Location

Cleanliness , accommodations

It was close/attached to the Convention Center of where they were hosting cheer competitions. Otherwise, would NOT recommend staying here.

Breakfast was either buffet or you could order off the menu; however, it was ridiculously over priced. A cup of milk cost $5. Location is relatively close to Beale street and other downtown restaurants. Hotel is very outdated and one of the double beds was lower to the ground because there were no bed rails. Bathroom had no toilet paper when we arrived. Not many amenities offered. Parking was again very expensive at $35/night whether you Valet or self park.

I liked the location.

The staff were extremely rude. Our AC in our room was broken and it was brought to the staffs attention multiple times with no results. Housekeeping removed our wash cloths that we used and did not replace them. They put our wet used bath mat back onto the counter folded as to imply it was a new one (it was still very wet). I know these things are not extreme but I paid $550 for two nights.. there should be better service for that kind of money.

Very convenient to the convention center

Nothing everything was

Staff was very accommodating and wonderful. Great group of people work at this hotel.

Loud people at 3am, and no one made them quiet down! This is a one off I feel but super annoying.

The location was close to local attractions but it was not walkable. I would have appreciated a location where you could walk to places. Uber rides to restaurants were less than 10 minutes away. Jerry, who worked at the Bell hop desk, was great! He gave me restaurant recommendations and stored my bags after checkout. The front desk was also kind enough to assist a relative in picking up my bags from the Bell hop. Thank you!

When I attempted to check in, I was told they couldn't find my reservation and that it was canceled. I showed the front desk staff my email confirmation and gave them the reservation # but they said they didn't see it on their end. The previous day I called booking.com Customer Service to change my room type to get a less expensive rate. From there, I received an email confirmation. However, the hotel still stated they didn’t have a reservation for me and suggested I call booking.com. As I was dialing, the manager came from the back office and was able to find my reservation. This caused a 30 minute delay. Also I waited 15 mins for an elevator because there was a big conference at the convention center and folks were holding elevators. There was a line of us waiting for the elevator and we had no idea what was going on. Lastly, the rooms were clean but the hotel is older and it shows. There was chipped paint in the elevators and hallways... looks like repairs are happening though.

Location

Drinks and food is too expensive