Courtyard by Marriott Pueblo Downtown

Amazing spot.

People at check-in had no interest in customer service. Room i was provided had inoperable AC and I was told they had no other rooms available. Once they decided they couldn't fix it, a room was suddenly available. Wait staff at the Bistro were more interested in talking to each other than helping patrons. Mold in shower. Worst experience I've ever had at a Marriot. Room way overpriced for level of service. Will not stay here again.

We came for the weekend for the Lowrider show next door. Check in service was good and easy. It was the most convenient hotel for what we were there for that we could have chosen. Everything we needed within walking distance. The only negative was, there was no service in the room, no new towels, no making of the beds, or emptying of the trash. Other than that, great say. *warning* the area is a bit shady with homeless folks, but they were no bother to us on the property!

No parking.

We stayed for 4 nights. Upon checking in they asked if we wanted housekeeping, we said yes. Three days later they still had not cleaned our room. Called and spoke to the front desk who said we declined room service. I told her we did not and needed our room clean and fresh towels. They sent us clean towels and promised the room would be cleaned the next day, it did not happen. Bathroom was not clean and there was hair in the corners. Will never stay at a Marriot again.

Stayed in the 6th floor and there was no hot water for at least 20 min. Then after showering the heater stopped working and started blowing cold. When going to complain I only got a 20$ voucher. Unfortunately this was a bad first impression and will no longer be returning.

Customer Service

Great to see this property still going strong!! I’ve been a repeat guest for years. This is always my go to place to stay in downtown Pueblo. Convenient, with all the right amenities, and the staff is consistently hospitable.

This is a very nice hotel, the staff is very helpful and professional!

Parking was awful, housecleaning never happened for unknown reasons and food was super expensive and not very good.