Quality Inn Grand Rapids North

Comfortable.

The vent in the bathroom of room 230 is disgustingly dirty!

Ok for a cheap hotel I guess, the staff is quite indifferent and somewhat rude though

Nice stay, the rooms are very comfortable here

Great place to stay.

The only good thing about this stay was that it was located near where we needed to be.

Upon entering the room, we were greeted with the smell of a damp basement mixed with wet dog. The whole room just smelled musty and old. Everything felt slightly wet/damp. Neither of the drains in the room worked well. We had to hold the shower plug down while taking a shower so the tub didn't remain filled at the same time. The sink just barely drained and there was no trick that would help it go down faster. Breakfast was also pretty bad. The waffles and sausage had a sour aftertaste. The potatoes were difficult to chew, and perhaps I was saved from a bad egg experience because they were never refilled. Additionally, at one point during breakfast a man walked in with a clearly labeled and well-trained service dog. An employee told him pets were not allowed, to which he replied it was a service dog. How do we live in 2025 with people not understanding the difference between a service animal and a pet? The employee hid in a doorway until the man and his service dog left the area. The entire hotel felt run-down and dirty. We had planned to visit this same town next weekend, but I have already canceled my stay in this hotel. At check out when I mentioned the drains and the smell, the front desk persin seemed disinterested and irritated I brought it up. It was quite possibly the worst hotel my family has ever had the displeasure of staying in. Do yourself a favor and find somewhere else to stay.

Dirty towels in room, asked them to come and get them they never did, we were there 3 nights. Hair on pillows, mirror dirty, A/C unit very load, hot tub dirty, waffles were undercooked, sausage tasted bad, always ran out of food. I stay in Hotels and Air B&B alot, unfortunately we will not stay here again. Price not bad, pool was comfortable, thats about it.

We specifically booked a handicap-accessible room with a walk-in shower to ensure my husband could maintain his independence while bathing. Instead, we were given a room with a tub, which made it impossible for him to shower on his own. Although we had to specifically request it, the hotel eventually provided a tub chair. However, this did not resolve the core issue – his independence. I brought the issue to the front desk and asked to speak with a manager, but was told it was too late at night to contact them. The next morning, I followed up again and was told they had called the manager, reached voicemail, and would get back to us. We still have not heard back from the hotel. The hotel has shown no effort to correct their mistake or acknowledge the impact it had on us. Their lack of communication and accountability is deeply disappointing.

Stains