SureStay by Best Western Grove City

No major (or minor) issues.

Breakfast was good.

The property is old and run down, first impression there was a lot of trash around the outside grass not cut. Our room was ok ,was expecting it to be nicer.

As a heavy traveler of over 30 years, I would rank this Radisson property as a major disappointment for several reasons. The staff did not follow through on basics like actually making a scheduled wake-up call, being on site during the night shift - no one at the desk or responding to a bell, etc. The property was run-down and not secure. The exterior door with direct access to rooms was not locked and open all night. I know this because I went to a 24-hour supermarket at 3-4pm in the morning. The complimentary breakfast was not stocked and/or cold at 7:15am - cold powdered eggs and sausage with a few apples, no condiments, jams, jellys, butter, etc. The rooms were poorly stocked with one small soap and one very small tube of body wash tube for 2 adults, too few towels, etc. Both queen size bed mattresses were so worn out they offered no support. I have stayed at many national hotel chains and I cannot remember one (including less expensive budget hotels) having such poor conditions and service.

First room we were at it was very clean but the tv wasn’t working so they moved us to another room and it was very clean but we were there for about an hour, my wife has to used the bathroom and she notice that the toilet seat was broken, I look at it, and the screw was broken so we work with it. The next day before we turn the key in we told them about it. The breakfast was ok nothing to talk about it. So I will give them a 2 stars and it need more help. There was no cream cheese , jelly, peanut butter, ketchup for your toast, bagel, and your scramble eggs. Coffee was hot but no decaf, and it didn’t taste good. It might be better just donuts and better coffee for their customers.

The front desk folks were very nice and helpful. The room was pretty worn, though it was clean. The heating/ac unit didn’t turn off; I had to unplug it. The toilet seat was barely attached to the toilet. The ice machine was broken. The bathtub dripped. The television worked perfectly.

It was disappointing that the pool was closed.

Everything about this property felt like it was old and not well-cared for. The couches in the lobby were poorly covered with couch covers. The laundry room floor was dirty and unswept. The carpets on the stairs were threadbare. The jacuzzi tub was not working and the handles were missing. The TV remote wasn’t working. Insulation between rooms was terrible and I could hear everything in the hall and the next room. The bed was fine and the room was clean so that was good and the size of the room was large.

Stain on our sheets, worm in our bathroom. When we asked for new sheet, there wasn't an apology or anything. Just a "how many do you want?" I was glad we were only staying one night.

Comfortable, clean, decent breakfast and allowed us early check in so we could get ready for our family wedding that we were in Michigan for!