Quality Inn Rochelle

Check in was fine, went downhill from there. Went with kids picked this hotel specifically for the pool, we got there and pool is not available due to it not working was told been like that four months it would have been nice if we could have been told this. Then in room one lamp did not work checjed it thinking maybe it was unplugged no it had wires showing and twisted together with tape hanging off it. Went to tell front desk staff and he came into the room and tried to twist it bavk together and tape it up with tape hanging. We said NO. Lamp was removed and another one bkught in from another room. Next morning go to fet some breakfast and hardly anything in there, nothing was being replaced.

The pool was closed after I had previously inquired before the trip to guarantee it would be open and by the time we arrived it was too late to cancel for a refund. The breakfast was very poor and unappetizing.

Picked this place for a quick night of sleep on a road trip. Was not sure what to expect, but I was pleased to find that this hotel, while anything but fancy, was clean and comfortable. The room had no trace of any previous smoking, and the bed linens were fresh and comfortable. The bed afforded a good night's sleep. The plumbing fixtures all worked as designed (I say this because in a lot of less expensive places the plumbing leaves something to be desired!). I did not stay for the breakfast--had to get going. Would definitely stay again next time I am on this trip, which I take occasionally.

It was right off the interstate near services like gas and Walmart. Breakfast was decent and hot. The pool was in being repaired and not available.

.5/10

It was ok

After checking in we went to our room and discovered the room directly across the hall had a barking dog. The dog did not quit. I went to the front desk and we were moved to the supposedly only other available room 2 doors down. Didn’t help the noise of the constantly barking dog. Went back to the front desk and the clerk went and knocked on the door and tried calling the room. No response although we could hear someone in the room yelling at the dog. Clerk said there was nothing he could do. I called Quality Inn customer service and was told that since each hotel is privately owned there was nothing they could do. The dog barked (constantly) well into the night and then started again at 6:00 A.M. So after an almost sleepless night we will NEVER stay at another Quality Inn. It appears no one is accountable for problems and issues. NEVER AGAIN !

We were here for state cheerleading competition. The rooms smelled nasty, the towels were very dirty and when we asked for clean towels they came back still dirty. The hotel staff was horrible. They yelled at everyone everyday all day. One night a little girl fell and bit her tongue were it was bleeding so obviously being about 6 or 7 years old she will be screaming. Me and a few other parents were helping her trying to calm her down but hotel staff came upstairs by us and just yelled at us to quiet down. When we told him what was going on he didn’t even care and just continued to yell at us to quiet down. The day were were supposed to check out the staff came upstairs to get everyone out at 10am. Checkout is 11am. Also when we checked in staff told us our room was upstairs. We asked for a cart but he failed to tell us there was no elevator.

The staff was rude. Didnt feel like a welcoming environment. The only nice person was the lady working at the front desk, but unfortunately the other staff didnt want to be helpful at all.

The only problem was the bathroom was too small. Everything else was great.