Best Western Canal Winchester Inn-Columbus South East

Breakfast was nice, close to Buffalo wild wings

Pool closed, we booked with the pool 4 month ago no notice it was closed.

There was nothing I liked about the property. The guy at the front desk barely spoke any english. The supervisor or manager was not helpful or good at de-escalation. It was just an awful experience.

I paid for a hotel before my visit because I knew I was going to be out of town. My hotel was already paid for and I didn’t arrive till almost 11pm. I was denied my room because the guy at the front desk said it will be an additional 150$. I expressed I already paid for this hotel prior. If an additional cost of 150$ is needed, that should be included in the overall cost of the room. Needless to say, I had to sleep in my car for the night. Awful experience.

The morning shift was great lady & male, the night ppl wasn’t too nice, when I wasn’t happy paying $400/nt without a pool, he said that I had to talk with the booking agency while it’s showing that the pool was open. I have my grandkids for the weekend and all they want to do was go swimming and on the booking site I have pictures of a pool open, but when I got there, the pool was in repair and the night shift was very nonchalant about answering any questions and was quick to cancel the reservation, but I was already there so I stayed the morning shift was great the manager lady and another guy that was there.

The price for a night with no pool and a night shift workers very nonchalant about answering my questions