Quality Inn & Suites South Bend Airport

Thought I would save some money by staying there, which I did. However, the hotel has some shortcomings. I got stuck in the elevator as it stopped at the 2nd floor on the way to the 3rd floor and just shut down. Was stuck in there until the fire department came and got me out. Got up to my room only to find my bed had been made but was left without any towels, wash cloths or bath mat. So...back down to the front desk I went for those. Overall the hotel is clean and the staff is courteous but when checking reviews after this incident I saw where there were other guest who expressed problems with the elevator as well. I think I'll be looking for another place at the end of my stay.

This is clearly a hotel that has seen better days with an owner who doesn't want to spend a dime to improve it. It needs to have a full renovation soon before it gets downbranded to OYO. In the morning, there was no hot water for a shower. The piston on the desk chair was broken so that it would not stay elevated. There was a crack in the wall plate for the light switch in the batch. The TV was useless; the screen was smaller than the mini-fridge door and no channels were programmed in meaning trying to find a program was hit-and-miss. Good luck navigating the parking lot on foot in the winter; the owner is too cheap to have it salted so there's ice everywhere. The scrambled eggs and sausage at breakfast were the only bright point in my stay. The indoor pool was closed; it appeared there was some sort of film on the surface of the water. There's only one elevator for three floors.

Room reached like weed every day and the room cleaners would take all your towels every day and not replace them.

Staff accidentally gave my room to wrong guest but we didn’t know until I got into room. Did remedy but it to 20 minutes

Do NOT stay at this hotel - they have terrible customer service, and you may be left without a room! We booked a stay about 2 months ahead of time at this hotel using points. When we arrived at the hotel early in the day of our stay, they told us that they had assigned us a room but that the room could not be occupied because of a problem in the room. We asked for a different room at that hotel (there were clearly rooms available, because it was early in the day), but they said that they were totally full. Because it was very early in the stay, there were clearly rooms available, but they said that they would not re-assign us and that we would not have a room. We asked for help rebooking us at a another Choice hotel, but they said that they could not help. We asked if there was anything else that they could do, and they refused any additional help. Because we were not given a room, we asked the front desk to be sure that we would not be charged points for the room, and they said that they would send us an email and not charge us. We left and were eventually able to find a room at another Choice hotel (farther away and at much higher cost) on our own. Later, we received no email, and we were charged the points by this hotel as though we had stayed in the room. We called Choice's customer service line for help and (after 30 minutes of working with a helpful representative) they credited back the points for the room that we did not receive. However, they did not help us with the higher cost of the other Choice hotel. So, we were not given any room at the hotel that we reserved; we lost a couple of hours looking for another room; we were charged points for a room that we were not given to use; and we received no help (before or after) with finding another room. Although we appreciated Choice customer service giving us back our lost points for the room that we did not receive, we are still out extra costs for finding our own other hotel room.

The property is in need of a serious update/renovation. It was fine for a night, but we wouldn’t stay again. Not in the best part of town either. The whole area in general, but especially the hotel reaked of pot. Modern day problem, I know, but I personally don't want to smell it. Our towels I’m sure were clean, but they were stained. Just needed some help.

Pool was closed, this was the whole reason we picked here. No discount was given. Kids were so disappointed. Room was not clean, dusty, musty, and no lock on the door! A tissue in the peep hole!

Hahs

The staff was very nice and helpful. The downside of the stay was that the breakfast provided had some issues with the pancakes and gravy that was provided. Both the pancakes and gravy were sour. We don't know of it was because of the preparation of the batter or that they had spoiled prior to serving. Either way, we could not eat those items, however the rest of the eggs and other items were ok. Additionally, the pool was not available to use and has been under repair since January 2024.

Upon arrival at around 3:20 pm no one was at the front desk, I rang the bell three different times and then finally yelled out "Hello" before someone came up to the counter. The person called someone to ask about my room, then he told me it was missing some towels so he would wait to check me in when it was ready. We had to wait around an additional 15 minutes before they checked us in. Three other people trying to check in while we were checking in and trying to check out were told the save exact thing and had to wait extended time on their rooms. We go up to our room on the 3rd floor and as soon as we stepped off the elevator the whole hallway smelled of Marijuana. We get into our room and I proceed to check the beds. The mattresses and mattress pads had urine stains all over them, blood stains on sheet and a burn hole. The pool was closed and was not disclosed on the website. I went back down to check out as I was not staying there with my young grandson, sister and great niece. The clerk goes to look at the room and comes back to tell me it doesn't smell like marijuanna up there and the room is perfect. They refused to refund my money or check us out. Told us that the manager could not but be reached, then said the manager told them they were too busy to deal with it. Still have not heard from manager or been refunded day after.