Quality Suites Addison - Dallas

Room was pretty outdated but that wasn’t an issue for us. Elevator was a bit sketchy, it took the doors at least a minute every time to close and there was no inspection certificate on it. Breakfast was cereal, a few slices of bread, waffles and eggs. When we got down there there was no eggs and no staff around to fill it. There was no coffee. Granted we did go down for breakfast around 8, but breakfast on the weekends is from 6/7a to 10am so I feel like there still should’ve been items. Pool looked nice and many people were utilizing it, we didn’t ourselves. Felt safe and comfortable in our room regardless of everything else. I wouldn’t call it a “quality” suites though, more of “budget suites”

Everything was great just waiting on my deposit to come back to my card

It was awesome very peaceful

There was a roach in the bathroom, gnats flew out of the sink when turning the water on, the lighting was poor/dim because the lamp bulbs were burning out, the floor/carpet was wet for no reason that I could see and overall it was just a dirty experience.

Arrived at 2:53pm check in was at 3pm and was told by front desk they were about to do shift change so I would need to wait 15-20min. That would be after my 3pm check in that so unprofessional why have me waiting. Front desk was speaking in Spanish thinking I didn’t know what they were saying and they were talking bad about people. Housekeeping cleaned up the room but did not put fresh towels when I got back I had to go downstairs to get fresh ones. There’s signs that says that property is 100% smoke free and people smoking outside and inside in the hallways. Stayed on 3rd floor and the entire floor smelled of weed. First and last time me and my family will stay at this hotel.

The air dryer was broken. I asked the front disk and the cleaning crew 3 times to replace it but they didn’t do that. Every time they told me they will but they didn’t.

How the staff works in these conditions is unbelievable. The entire bldg & room smells like a mix of Ajax and weed. Old decapitated furniture in the halls, parking lot, and the room. As far as the tables that were still in good condition, they were fine. Elevator is out of order. Trash in the parking lot. I hope this bldg can be fixed and cleaned up considering the great location.

To start check in was not welcoming Get to the room old everything looks nothing like pictures online molded ceilings jacuzzi outdated mold around it as well bathroom had no light fixtures in it water pressure low on shower went to change out dirty towels for fresh towels they acted as if we wanted to steal the towels when we are literally bringing you all the towels that were in the room me and my husband stayed here and was only given 1 bath towel & 1 face towel like tf it’s 2 of us in the room the hotel is horrible hotel smells like mold & wetness do not waste your time booking here dogs were all over the hotel barking at guests etc straight bull will never use 3rd party booking ever again we tryed booking other hotels they were sold out I was so ready to get the hell away from this property traveling from Tennessee & this the welcome we get a horrible stay oh last but not least roaches & housekeepers seem as if they were not happy working here with the attitudes that were giving for asking for fresh towels & trash bags 😡😡 never stay at this property you will be disappointed trust

The staff at check in seemed like he was bothered by my partner and myself. The room smelled bad and the AC was not working properly. This property needs remodeling.

The rooms need to be update the couch in both rooms i had where in bad conditions we couldn't even sit on them.