Quality Suites Addison - Dallas

There were roaches crawling in the restroom. The springs on the bed squeaked, very uncomfortable bed! Room smelt like an old retirement place. Will not book here again. Random people hanging out hotel parking lot. Did not feel safe at all.

This hotel was filthy and in disrepair. There were druggies and prostitutes walking around outside. The luggage cart was all broken and barely useable. There was a spoiled milk type beverage spilled in the elevator that they just placed a wet floor sign on. We were on the 3rd floor, when we exited the elevator, there was trash all down the hallway. The key pad on the door to the room next to us was beeping all night. The room was no better, the furniture was run down and the bedding was dirty. There was hair on our sheets and holes burned into the comforter. The carpet at the end of the bed was oily and sticky. We drove over 4 hours to get there and since it was after midnight when we arrived, we had no choice but to stay. The next morning, I walked downstairs and notified the front desk that we would not be staying another night and demanded a refund. The lady at the desk said she would process the refund and cancel our reservation for the second night, you could tell this was not the first time she’s had complaints. I have pictures to back up the claims.

It was a cheaper place to stay, but I wouldn’t stay there again. We went with 6 grandkids. We had plenty of room but there are roaches. You potty at night or use the elevator and you’re going to see roaches. The pool is indoors but it’s not heated, it’s freezing. The breakfast sucked. It was always late and it wasn’t anything special. Waffles and eggs. There are a lot of people that are staying there long term and an older lady who would sleep in the lobby. I don’t think she had a room, she always carried a bag around. The price was good. Lol

Very affordable if you are low on funds. It also pet friendly at a very low cost per pet with designated rooms. The hotel looks good on the outside but very outdated on the inside with a pet smell embedded into the carpet. Staff is very friendly & efficient.

Room was filthy, furniture was broken, roaches in room, refrigerator was so rusty in the inside. Hotel was booked for 3 people and only got 2 set of towels and was sent on a goose chase to get new towels. Overall, I wasted time and money on this rental that my family and I did not enjoy.

Dirty, no linens, broken pull out couch, smelled like smoke

Spacious, clean and quiet.

This was the worst hotel I’ve visited. My family booked a room and upon arrival in the lobby there was an odd odor. The hotel was run down. Elevator floor peeling. The room reeked of strong cigarette smoke! I have 2 kids and a baby, it was so bad, my kids refused to stay there. The room was filthy! The pull out couch looked busted. Looked like we would get bed bugs. We asked for a refund immediately and were told we wouldn’t get the $100 deposit back for 4 days and the room wouldn’t be refunded for 7-10. We had to load kids and everything back into the van and find another hotel. Unacceptable.

We went down for breakfast about 8:30-8:45 and there wasnt anything to eat Everything else was great. Thank you

How are you going to check guests into a room and not have towels enough for them to shower. The room sleeps 6. You checked in 6. Gave 2 towels and 1 handtowel. When asked was told they have no towels availanle in the whole hotel. Would have to wait til housekeeping turned over rooms to get enough for guests to shower. We were only staying the one night. Woke in the morning to see roaches in the bathroom on the bathmat. The carpet was sticky and nasty. Smelled likeold and pot. Please heed this warning. DO NOT STAY HERE. THEY EXPECT THEIR GUESTS TO STAY AS DIRTY AS THEIR HOTEL