Quality Inn Santa Cruz Downtown Area

The linens were visibly dirty, and so was the floor. But other than that was close to the boardwalk, downtown area and great ice cream shop across the street

Beds are a little hard and bathroom needs a little improvements

The room given to us very spacious and clean. We had a comfortable stay.

The property was dirty, the breakfast did not include eggs, the microwave didn’t work and when I asked them to fix it they told me I had to step outside the the room for them to enter ….really?!!! They said do you want a different one and at that point i said forget it just leave and to top it off that “a/c” unit was more like a swap cooler. When I left for an outing I was ironically “locked out” of my room with the room Key and needed to get a replaced key. I will definitely ever stay there again and DO NOT RECOMMEND…. Spend the extra 200 dollars it’s worth it. The bed had springs that made noise when you sit and had dust in the corners ….. awful !

My room was satisfactory. The bed was comfortable and the room was spacious enough. Unfortunately the TV did not work and the air conditioning was noisy and not effective enough. I was on the third floor and there was no elevator. The continental breakfast was very minimal. Overall a satisfactory place for a one night stay.

During our 2 night stay we were transferred between three different rooms. The first room we were assigned was in the last room on the 2nd floor which was surrounded by rooms of people living on the property. Residents were smoking and drinking outside. Our neighboring room had trash spilled out on the walkway everywhere. When we entered the room it reeked of cigarettes, the entire floor was scratched up, the tub was dirty and the dresser was moved from the wall. We complained and were offered another room on the 1st floor. This room was in better condition but average. No foul odor. or neighboring residents. We realized the first night that the toilet base appeared to be leaking but didn’t see water. On the second night after being out all day and coming back, the first toilet use made the toilet leak and pool over the entire bathroom floor slowly. We complained and were then moved to a third room. This room was back on the 2nd floor and was by far the best room with everything in great confirmation. This room represented exactly what was advertised and what we hoped for during booking. Updated bathroom, clean floors, nice bedding, no foul odors at all and no residents who live on the property as neighbors. Overall, being switched between three rooms total was of course not ideal and we were at least thankful for the final room we got. The staff were as accommodating as they could be but I would never return and don’t recommend this hotel.

Clean room, comfortable bed, nice staff. Older facility and nothing fancy, but if you need a place to stay in Santa Cruz, it works well. Small offering for breakfast.

The waffle maker was disgustingly dirty. Breakfast wasn't avaible until 8am. This place is only a 1 night stop.

Good location in town, breakfast is quite meager