SureStay Plus Hotel by Best Western San Antonio North

Kept up pretty well, met my expectations, decent place for the price. Nothing negative about my stay.

Maintenance of the property is lacking. Water was not hot enough in the morning at peak demand time. Bed was good.

Absolutely disgusting not clean lots of things broken. And floor was so dirty my socks were black from just walking around the room.

Limited staff

Didn’t like the place at all

Nice gentlemen behind the counter, very kind. Beds were super comfortable.

The staff was extremely rude. The sheets in my suite had holes burned in them from a cigarette or some type of smoking device in them. I asked for the sheets to be replaced and the ones replaced had stains all over them. After finding the burned sheets in a suite that wreaked of cigarette smoke— I asked the concierge, skinny Indian man with a patchy beard (they don’t have name tags) to switch rooms. He denied my request causing me to have an asthma attack in the middle of the night. I would have left but he forced me to stay by denying my request for refund. I told him that I’d need to cancel the booking for health reasons and that I’d need to contact Expedia. Then he threatened me and told me that he would do whatever he could to prevent me from getting my money back and going somewhere else. The next morning during check-out the concierge Maha (woman/indian) was EXTREMELY rude. I tried to check out and get a receipt as proof that my deposit would be refunded & she told me to shut up because it was early and she didn’t feel like talking. MY STAY WAS FOR LESS THAN 24 HOURS! It is unacceptable that I dealt with threats, FILTHY facilities, 0 accommodations, and disgusting customer service. DO NOT STAY HERE! It was a waste of money especially when there are nicer hotels in the area for the same price.