Residence Inn Phoenix Mesa

It was a good experience overall. The whirlpool was not operable. The hall carpet had a horrible stinch. Otherwise, the property was very nice and clean.

We requested a handicap room and was told the room given us was just as good. Shampoo rack was off the wall and sitting on the corner of tub. When I tried to use it I slipped and fell in shower. Luckly I was not hurt. No ice cup in freezer, so was unable to make ice.

Location has relatively close access to freeway and restaurants. Breakfast is great. Rooms are comfortable. Mattresses are very comfortable. Kitchen is a great feature for extended stays.

Most disappointing Stay I have ever had at a Marriot.  .  2 Weeks before our Reservation I called and asked for Handicap Accessible - We were told that the room could not be saved for us.  We called at least 10 Times between 1:00 PM & 5:30 PM - Trying to reach the front desk to remind them we could really use a Handicap Room for our 88 Year old mother & that my Sister may arrive before us and if they could check her in for me -  The phone was never answered during this period of time.  Unfortunately - We did not get a Handicap Accessible Room.   When we walked into the room - it smelled musty and moldy.  After having dinner - My sister and I tried to go Swimming and use the hot tub - The Gate on the East Side of the pool is not working / it looks like it is about to fall off the wall. You can tell it has been broken for awhile - There was not a sign to let patrons know the gate was not working.  When we got in the pool it was a little chillier than expected and we went to get into the Hot Tub   - I was not working - it was cold and jets were not working.  When back in the room we noticed in the bathrooms the corners behind the doors were not clean. I understand that Breakfast is over at 9:30 AM  But this Morning Sunday 11/07 I heard one of the Kitchen staff tell a Patron to Move out of the way (Not Excuse me Please - not I am sorry can I get in there please) Just Move out of the way.   I have More to say / I will be sending a email     928-386-4190

Have stayed here many times before covid. Will no longer stay here. Through the app i specifically paid for a room that was seperated from the living room by a wall. Meaning it was a 1 bedroom with a living room. I needed the room because my husband and I were both working and it can be difficult at times working in the same room. Upon check in no one ever mentioned that they could not accommodate us. Once we got to the room we noticed it was just a suite meaning the kitchen, living room and bedroom was just an open space. So I called the front desk and they basically said it wasn't there problem since I booked through the app. Call hotels.com who called the hotel and told them to call back the following day. Seriously? What good would that have done. We were only staying 1 night. Horrible customer service. They lost a long time customer who referred many people here.

The place was ok, but because we had a little dog, they put us in the most rundown area of the whole property. We had to sleep in worn-out beds directly across a room that had several prostitutes each night. They were coming and going out of the room. It was disgusting. We did not have a safe in our room as promised either.I complained to the front desk and I feel we should have been compensated for the nearly $300 we spend for the two nights

I asked for a quiet room, but there are prostitutes coming and going at all hours of the day or night. one even propositioned my husband. This is sick and they should be run out of here. Otherwise, rooms are fine, beds way too soft, must be from the first issue. Continental breakfast is good. Pool is nice. Place is sorely lacking in housekeeping unless you ask 24 hours in advance. I asked for extra towels and it took 4 hours for someone to get here with them.

Friendly staff!

The room was very spacious, easy to find, and the bed was comfortable. The breakfast was good..hot and allot to choose from. The dishes had to be washed before we could use them, their was hair on the folded clean sheets for the pull out bed, the pool wasn't clean until our last day their, and as I was loading our truck to check out I got locked out with half my belongings still in the room (along with my phone). Other then that it's a nice, quiet stay.

The woman who checked me in was friendly & very helpful. I was looking for a local restaurant that served Mexican Cuisine, she nailed it, it was fabulous. bed was comfortable, room/suite was spacious. The pool was clean, breakfast wasn't up to par, I ate at 7am and it looked like it was over, only real complaint.