Residence Inn By Marriott Houston Westchase

Love it

No daily house keeping

Had a great experience

Nice and a great location for the event we was going

Expected more because it was a property under the Marriott family of hotels. The elevator shook and screamed like a teenager at an Elvis concert. The hallways to our room smelled like stale fried fish. Our room had a Kleenex on the ground and one silver earring on the ground in our room. The soap and conditioner were not filled. It felt dirty. But the room was spacious and offered us,a family of 5, a comfortable space. The pool was nice and we enjoyed it but there were no pool towels and when we asked for towels we were told there weren't any at this time. The breakfast was the worst I've experienced at a hotel in the States. Shockingly sparse. Asked for milk for my coffee (which was not good at all) and had to wait few minutes and then have to go to the kitchen area and ask again, in Spanish, to get anything. They only had oat milk, no other milk. So we didn't eat breakfast at the hotel again and I'm usually good with a very basic breakfast, even just a bagel. But they didn't have that either. The front desk attendants were very nice, professional and friendly, but the rest of the crew (cleaning ladies etc. ) though also friendly, seemed lost and didn't know what they were doing. Overall, You get what you pay for. This was a very good deal for 5 people to stay, price-wise, but I try to stay at Marriott properties because i trust the name but this experience affected that. But the property is run down and felt like it was lacking management.

Offered no sheets on the mattress and ants in kitchen

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

Overall, the stay at this Residence Inn Marriott Westchase was good except for there were issues with the magnetic door reader for the room card for room 337. I was advised by the front desk that they were going to have maintenance come in on Sunday, June 29 to fix it however no one showed up. I was still able to maintain to get in and out the room, but there were times that the door was stuck and would not open. The front desk advised me that it was an issue with the battery and that they usually have issues with that particular room door. I just can’t believe that with this being the Marriott, that this card reader has not been replaced on the door. I know I’m not the first guest to complain about this. I hope that Marriott gets it together and repairs that door. Also on June 29th, in the Breakfast dining room area, they were out of apple juice and orange juice, annd all they had to drink was coffee and lemon water. I don’t understand how they are out of apple juice and orange juice first thing in the morning with Breakfast just starting at 7 AM.

Great service. Will stay there again.

Horrible, Old and outdated. Breakfast was nasty and selections were very limited. Window AC unit's for most rooms. Fighting for a refund