Residence Inn by Marriott Roseville

My husband and I were enjoying some alone time out away from the kids, checked in, went to our room and realized the HDMI cable was broken on the TV. Went to the front desk only to be told that the normal staff were gone for the day (10:30pm) and that she was just a fill in. She ultimately could not assist nor was any maintenance staff on duty. We went the entire night with no TV, thank goodness for our phones and streaming apps. The only compensation was points back to my Marriott account and our parking fee $12 was waived along with 2 drinks and ibuprofen. The bed was very low to the ground and not comfortable. My husband and I woke up with tension headaches. The room itself was nice, I just don’t think we will be staying there again. Our go to next door Courtyard Marriott was sold out, so this was our only option.

Perfect size and amenities for families, convenient location. Staff is very friendly and helpful.

The location and free breakfast.

The room had stains on the carpet and walls. The pull out sofa was barely a mattress. The bed was a double instead of a queen or king.

The room itself was great.

Booked specially for pool and hot tub! When we got there, their pool and hot tub out of service! NO NOTICE ON BOOKING REGARDING THIS.

Location

Pool was closed

Great selection for breakfast. Room was clean. Kitchen was well-equipped. Bed was comfortable. Plenty of space in the room.

We only had three towels for our family of four. We did get more the morning after check-in. Room was not checked daily. I understand housekeeping was short-staffed, but at minimum trash and towels could’ve been checked. Pool was a bit dirty as there was stuff (hair, etc) floating in it even early in the morning.

Overall, great stay. Staff was extremely nice. The one who mostly helped us throughout our stay was, Derek/Derrick (idk properly spelling of his name), he was SO accommodating and helpful; as the rest of the staff was as well. Kyle was also another person who helped us and is great as well! Our room was spacious, TVs worked well, water pressure in the shower was good and appliances worked well! The room could use a couple more pillows when using the pull out. Breakfast was really good. Always stayed stocked and good choices. Hot and continental breakfast served. The pool is on the smaller side, but was good. Jacuzzi was nice and warm Parking gets a little tough at night due to limited spots. Warning: additional cost when parking in the Marriott parking lot. Lots of food options in the surrounding area. Target is also open 10 min away. Water park is less than 2 min away. Super convenient location and right by the freeway. Would 100% stay here again. Family friendly for sure. Thank you to the staff (especially Derek, he’s a wonderful asset to the Marriott team! )

Location

Ac was not good hot room

While booking I was looking for a pool with a lift for handicap. This was my main reason I booked with this property. When I checked in and asked about it they said it worked. As we came down to the pool they let me know that the batteries were dead and they were not working. After some research I found out that hotels are required to be compliant with the ADA and California building code. The pool is indoor and has tile like floor surrounding the pool and is very slippery when wet. I almost fell multiple time let alone trying to get my disabled elderly mother in the pool since the lift was dead. The only other complaint was i had to pay for parking. Per day. That was not in the booking description, only on a posted piece of paper at the front desk.