Residence Inn by Marriott Rochester West Greece

To our surprise there was a courtyard area outside at the hotel. I wasn't aware that it was even there upon booking. It was a nice surprise; there were many tables with chairs, a bbq grill and a basketball court! The room was beautiful, we loved every part of it. We definitely wished we had stayed longer than 1 night. We didn't have time to use the pool but it looked nice. The fitness room seemed to be spacious with well maintained equipment. I couldn't believe the kitchen had granite countertops and a full sized fridge! There were also ample outlets to use throughout the room. The breakfast area and lobby were both very clean and inviting. The staff we bumped into during our stay were very nice and professional. They gave us a snack bag when we arrived which was cute.

Most hotels that I've been to more recently have coffee available throughout the day in the lobby in carafes sometimes even cookies too, however this hotel does not. Not a crazy huge deal, I just assumed it would since it's a higher price point hotel than what I normally would pick. There was a cracked lampshade next to one side of the bed. It didn't affect our stay at all of course. I'm sure they will repair it eventually. The water pressure for the shower was a little lackluster but completely terrible. Pillows could use replacement, they were a little flat and one was lumpy

This property is great! My room was clean and very spacious. I really enjoyed having a small kitchen! The breakfast was fresh and awesome. I traveled with my 2 service dogs and the property was very accommodating. The staff was friendly, greeted me with smiles & humor. The location is near every convenience. This was an all around great stay and I will be back!

Clean, Quiet and great pool hours

All good

the pull out couch mattress was old and way past its life, alos for the main bed.. Very used and could not sleep well as the bed was bowing in the middle :( pool was very cold.

Staff were nice, breakfast was good.

Room was nice, property was clean.

The front desk person was not as professional as I prefer. I expect more in the hospitality industry. That being said, being in my late fifties I grew up and was always taught that the customer was paramount. Maybe I just have to accept that this is how it is now. I also think that the sidewalks and walkways could have used more attention, there were a number of slick areas due to previous storms.