Howard Johnson by Wyndham Arlington Ballpark / Six Flags

TV DID NOT WORK

Clean. Good location. Free parking.

Lighting in bathroom not good for makeup and hair.

Location

Smelled like powdery cleaner

I booked because it had a patio

Upon checking in(2 am) I was told by staff if I wanted to extend my stay and let them know by 11 am. I went down at 10 am to extend and was told since I booked thru a 3rd party she couldn't extend and advised I called the 3rd party, as she would need to make a new reservation and charge me another deposit. I called the 3rd party, got my stay extended and all was good.( So I thought) The front desk called up to the room said I needed to check out since I didn't extend. I was just getting in the shower and she demanded that I came down to settle this. She told me she was confused because 3rd party don't usually extend and not sure why they did this time???(HuH??) I paid a certain amount the first night with a deposit and that price was honored for 2 remaining days I added. I'm holding in hand email confirmation with a total. Adding a $50 deposit to that total is what I should have paid in all. I went back n forth with the lady and added and added the amount charged plus deposit. She wanted me to pay more money than the 3rd party charged me. I asked if she was charging tax on my deposit because you shouldn't charge tax on a deposit. After a while the manager comes waltzing in with his " I didn't wanna come to work " attitude. He said this is the amount I need. I tried to tell him it doesn't add up and he said he refuses to rent to me anymore without hearing me out or looking at the details.He then proceeded to let me know he tells me what to pay not me tell him.He then gave me 15 min to get out. Geoff Ballotti...Wyndham Hotels and Resorts...or whomever runs the Howard Johnson .Hotel in Arlington, TX.....THIS IS WHO YOU HIRED TO MANAGE YOUR HOTEL. SO UNPROFESSIONAL AND NOT CUSTOMER ORIENTED!! As the manager he could've adjusted the price difference but chose to uproar instead. It could've gone worse,but I was the bigger person, thanked him and walked away. Checked out 15 min later. This was only a difference of about $5.

Value and the bed was comfy

Water stood in tub, water pipes made horrible noise, ironing board cover was very dirty, bed cover was dirty, door tracks were dirty, air conditioner filter area outside was dirty. Needs a full length mirror

I never received my $50 deposit back like I was told

Great access to entertainment and restaurants

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