Holiday Inn University Plaza-Bowling Green by IHG

The hotel room was absolutely amazing. Nice beds. Nice pillows. Very good breakfast. Food was fantastic. The hotel front staff are amazing. People very very nice and friendly. The hotel is under construction but that did not bother us. We will come back when the pool and everything is renovated. Nice place to stay

Close to WKU - friendly staff

None of the ice-makers worked. It was under construction. The air-conditioning in my room was leaking and making noise. You couldn’t control the thermostat, the shower rod was loose in the wall.

Booked my room in November 2025 for my stay April 29th-May 3rd 2026. At no time was I informed via e-mail, text, nor call prior to arriving on the 29th, that the hotel would be under major construction and all amenities would not be available. I picked this hotel specifically for its amenities listed when booking so that my pregnant spouse and myself would have a comfortable and enjoyable stay, which did not happen. On top of these issues I walk into my room to find even the room was not fully functional as listed online when booking. There was no couch in my room, and the refrigerator was sitting infront of the bed not ready to be used. I also walk into the bathroom in my room to find a large brown recluse spider(venomous)on the wall next to the mirror. I brought these issues up to the front desk in the lobby. Only after asking for a discount myself did they finally agree and I was told they would discount the rate to $90 a day, which also did not happen. I was charged $94 a day for 3 days, and $104 for one day plus all fees and taxes. If there was an option to give 0/5 stars I would. Extremely unhappy with the price I was charged for my stay when I had to leave the hotel to go elsewhere for amenities I am paying for at the hotel.

Clean establishment and friendly staff.

Upon arrival we were greeted with a construction/remodel sign from 6am to 6pm. Then was told while trying to check in at 3:00pm, there were no rooms ready. So we waited in a make shift lobby for over 30 minutes for a room. First room assigned was already occupied by other guests. Luckily no one was in the room at the time. They did comp breakfast which would normally cost 15.99 pp for our troubles. That was the first I had heard seen or read regarding breakfast cost and parking costs. Our room was very nice, clean. Bed was comfortable and so were the pillows. The hotel itself will be very nice once remodeling is complete. Staff was apologetic and helpful.

Location, heated pool, great breakfast buffet

They are doing demolition renovations during the day and very loud, they gave us ear plugs

My stay at the Holiday Inn had both positive and disappointing aspects. The front desk staff were very friendly and welcoming, which made check-in a pleasant experience. I also enjoyed the breakfast in the morning—it was fresh and a great way to start the day. However, once I arrived, I discovered that there was ongoing construction on certain floors. Unfortunately, this information was not shared beforehand on the booking site. The noise from the construction—constant knocking and disruptions—made it difficult to relax and fully enjoy my stay. Because of this, I wasn’t able to appreciate the hotel’s atmosphere as much as I had hoped. Additionally, some amenities were unavailable, including the pool and other facilities, which was disappointing. These were features I had been looking forward to using. Overall, while the staff and breakfast were highlights, I do wish I had known about the construction ahead of time. I likely would have chosen to wait until it was completed before booking my stay.

Everyone we encountered was most pleasant. Ashley at the front desk was a true GEM! We enjoyed our stay and will return next time we are in BG.

The staff were wonderful and the bed and room were very nice. I loved that room soaps and body washes as well. Over all very nice experience. I loved the gym as well. The equipment was nice.

It may have more to do with my booking agent but I requested 2 beds and only got one, the breakfast was not what I was hoping for. The premade eggs and biscuit/gravy were awful. But the rest was wonderful. When I booked it I was unaware of the construction. So there was a lot to be desired due to that.