Holiday Inn Grand Haven-Spring Lake by IHG

Broke my toe and broke my big toe nail into on front door had frayed material sticking out. It was repaired next day.

Reported the phone, fridge and tv inop. The said fridge was ok. Although it was not at all cool the night and morning before. The phone never work. The commode backed up several times

Improve bar outside and clean. Limit on what's available.

Room next to pool perfect for visiting grandkids

All good

We had an accessible room but there were no bars by the toilet or shower! Everything else was great!

The property is not kept in good condition. During our 4 day stay, the hallway to our room (both carpet and tile) was never cleaned. Our room was never vacuumed during our stay even though we never put the do not clean sign on our door. The most disappointing part was the condition of the outdoor spaces mainly the pool and patio area. Again, during our stay, the areas were never cleaned. The patio furniture is in terrible condition along with the overall condition of the pool area. The hotel is in an awesome location, facing docks of high end boats. This was its only redeeming quality as far as the physical facility goes. Another bright spot was the staff, especially the servers in the hotel restaurant. They were always friendly.

Yellow!

So convenient to the beaches.

The view from our hotel window was very relaxing. I enjoyed seeing the water and the boats. We also enjoyed walking in the area. However, we were disappointed by the lack of some amenities in the hotel. One being lack of room service. We assumed that a hotel of this caliber would have room service, unfortunately they don't.