Super 8 by Wyndham Crystal Lake

I thought Illinois was a no smoking indoors, public placing. Tbey had smoking rooms here which i unknowingly booked. Had to switch rooms and ended up with a crappy small room. Window broke being "locked" shut with a stick. Pillows are about as thick as a klenex. No closet for hanging anything. The bathroom sink height was made for toddler. The paper thin walls and hearing every noise/creak made when the people upstairs move. Do not stay here. I paid way too much money for this room.

Worst stay in a hotel ever , from being greeted rudely, to having no locks on doors to the buildings . Blankets had multiole burn holes in them , towels were stained and dirty , couldnt stay here conditions were to unclean and poor

average budget hotel accommodations, but what made this day memorable was the friendly service at the front desk. The person checking us in was very welcoming, and that goes a long way.

This property has an odor of stale cigarettes in the lobby, and this wafts up to the rooms upstairs. Also, I can see where the property has attempted to update the property, yet these updates are poorly done, or worn out. This seems to be a common theme of the Super 8 brand, as I experienced similar in a town south of here as well.

They said we did not pay for the hotel and that they needed more money. I provided the receipt and they still said it’s not paid. We finally fought and they said ohhh now we see it’s paid as we had two rooms. They were obviously lying and wanted to scam us. Terrible customer service at this hotel.

Hallways and lobby smelled

Horrible experience

We were told breakfast was provided starting at 6 am and it was not available at that time either morning as I was running out the door to work.

Q

The hotel was conveniently located to all my activities in Crystal Lake. The staff were nice and helpful throughout my stay. The downside for me, there was no conditioner provided since they have a 2 in one shampoo (people with long hair need conditioner) and the towels were rough feeling.