Comfort Inn Hayward - Oakland South

We were given a room on the top floor and the elevator was out of order for both nights. The fan in our bathroom was loud and breakfast options were exactly the same for both days. The only ice machine was on the first floor. Disappointing but it was quiet at night.

I was genuinely and pleasantlt surprised aftwr my first impression of the young lady at the check in desk. She seemed very agitated and in a terrible mood for a person who has to come in contact with the publicm i literally turned to my hushand and said "say the word and we are out of here... They can keep the money. If theses rooms are anything like her attitude. But I kept my thiughts to myself and proceeded with checkin. When I walked up.the stiars because the elevator was out of service I was AMAZED at how nice the room was so nice. And the housekeeping staff was so warm and friendly. I enjoyed my stay. We were there on family business. But glad we.gave you the benefit of the.doibt. Don't judge a book by its cover or front desk

The blinds on the window in the room were completely broken and could not be opened. When we arrived, the blinds were half open, wedged into the open window because they cannot be opened or closed properly. The room was clean enough but the property itself was in poor condition and wasn’t kept very clean despite seeing several staff members puttering around the small building all day, often just sitting in chairs in the hallways. The laminated information sheet in the bedroom said that breakfast was 5-9. The first two mornings that was perfectly fine because we had to leave the hotel around 7:30 so we didn’t need to plan using what ended up being incorrect information. The breakfast selection was super basic, but technically it was food available. First morning there weren’t even any plates out so we just had toast that we held in our hands to put jam on and eat. For the last morning, we planned to grab some food before we left at 5:15, which would be perfect because the info paper in the room said it was from 5-9. When we got down there, the whole place was closed up. I asked the lady what’s the plan for breakfast and she said it was 6-9. I said, “Hmm, the laminated informational paper in the room says 5-9.” She just shrugged her shoulders and said, “We don’t even have much of anything for breakfast anyway because we’re waiting on a delivery. We don’t have milk, juice, pastries, or most of the things we can usually offer. So you’re not missing much.” Yeah, that was obvious…

The air conditioner was very weak and it's noisy. High setting was also the same setting as low. I heard kids screaming at 5am

Staff was awesome and professional

You get what you need

Very nice

Everything was as it should be,

staff was friendly and helpful room was clean and nice. very glad I stayed there. the area around was also nice. couldn't have asked for a better stay.

In a bad location, elevator was broken, blinds wouldn’t shut all the way down.