Rodeway Inn & Suites Jacksonville near Camp Lejeune

Housekeeping was fantastic

They had bedbugs and refused to refund my money, even though I couldn't stay!!! AVOID them!!

Phones don’t work in the rooms. Bathtubs are painted and peeling. Sheer curtain in my room was torn and moldy. No mattress protector over mattress, just covered with a clean but cigarette burnt hole sheet. I would be wary about staying here again. Was fine for a quick one night sleep. But I would be concerned about bugs if they don’t cover the mattresses.

good

Towels were worn out

Aboslutely disgusting whole ppace smells like mold tub is disgusting rooms have holes in ceilings and air conditiners are busted i couldnt even last 5 min in the room due to the odor. I walked right back out. Then had to wait four days to be able to speak with manager about a possible refund its been two weeks and they saif theyd refund me but i still dont have the money back.

I booked this hotel to visit my husband while he was on liberty from Camp Lejune and I was very unimpressed. When I first checked in, the woman at the front desk said she needed to see some ID for my husband because I used his credit card for the booking (I have never had to do that at any other hotel before). Then upon showing her my husband's ID, she commented about his appearance which I found to be very rude and made me very uncomfortable. Additionally, after getting checked in, I went to my room, which was in terrible condition. There were dirty towels in the room, the sheets were dirty and there were literally pubes in the shower! I went back to the front desk and asked if I could have someone clean my room, and the woman told me that housekeeping had already gone home for the day (at 4 pm). She then proceeded to switch my room which I was relieved for. When I got to the new room, it was just as bad, but after a 12-hour drive, I didn't have it in me to have to ask AGAIN for a clean room. The sheets were filthy and had burn holes in them. There wasn't even a fitted sheet on the mattress. The room was in terrible condition and there was rust on the fridge, the lights... basically any metal fixture in there had rust on it. Additionally the AC unit in our room was leaking with a bucket underneath it. Also, I was told that the deposit would be $50 and my husband's card was charged $100. The worst hotel I've ever gone to.

Dirty, run down and disgusting and feels unsafe

Arrived to check in and front desk tried to make me pay a deposit that I was previously told I would not have to pay. When I argued this they said they would refund my money so I could go somewhere else. It’s been 2 weeks and still haven’t received the refund and they will not respond

It was ok, there was damp smell in room. Restroom flush wasnt working.