Baymont by Wyndham Stevens Point

Check in is weird, there’s a guy on a kiosk…he’s friendly and helpful but it’s just weird. There was a gentleman there who needed to help us with the heater in our room, he was very nice! The hotel, overall, is dated and smells a bit like a dirty ashtray. The room was clean upon first glance, but not when you really look at the details, like in the corners and it just had a general feeling of being dirty and it’s pretty beat up. I used my one key rewards for this booking, so essentially, it was free, but if it had been paid with my own money, I would have left and found a different hotel. It was fine for one night but I wouldn’t stay here again.

Dirty pillows, dirty shower, dirty area

That was our first experience with kiosk check-in which is slower and impersonal. There were several questionable people hanging around the outside of the building.

When you walk in you need to talk to a person on a kiosk who doesn't speak fluent English, and the monitor doesn't help! The staff was unfriendly, the AC did not work and the room smelled musty. I had to go to the office twice because my card would not open my door! It was a frustrating stay. Next time I'll stay next door where your greeted by smiling humans!

I was told that I was charged $50 that I did not authorize because I paid cash for the room and my deposit was waived by the supervisor after I checked out although I had my room cleaned 24 hours before I checked out I was told that I damaged a room which I did not I even actually cleaned up the room on the way checking out so everything sucks those Indians are racist and their thieves I did not damage that room I've been renting hotels with 20 years I've never damaged a room and I don't appreciate these crooks having my card information on file and I would like to complain because I've never damaged the room nothing was wrong only thing we did was went to sleep and left for 3 days I would like a correction status on my name I had a gallon of water I only removed a shelf off the refrigerator I forgot to put it back in there so I can fit my beverages in there small little refrigerator other than that I was charged $50 for nonsense and I think you people are all full of s*** respectfully

Unclean stairs… need vacuuming.

Beds were comfortable. No elevator and check-in staff didn't appear welcoming.woke up to kids slamming doors and loud in the hallway at 1:30am. Common areas dirty and needed vacuuming.

Plenty of different types of food property was run down looks like the place wasn’t cleaned was woken up both nights by drunk people at 3 am

Kiosk check-in from another country. Difficult to hear and communicate. Would be nice to have a human being. Dirty shower curtain, dust on ceiling , no control of AC, not sure when the last time was that they cleaned all surfaces.

The first room they gave us was foul! We could smell the mildew from the hallway. They wanted to up charge us because the second room they gave us was a 2 bed rather than 1 bed room. Seriously!!?? The first room was a biohazard. The second room was better but the door had a huge gap & we could see into the hallway. The hallway & entry doors were a bit on the rundown side. The tv in the bedroom did not work. The remotes were not programmed. The clerk who came to assist was so stoned he could hardly walk. I think I could have gotten a contact high from the smell of his clothes. I don’t know what happened at check-in. The clerk had issues. I’ve received 7 check in emails - I better not receive 7 charges!