Sonesta Essential Des Moines

Nothing

It was very dilapidated. Many issues with the door. The building was in very poor condition.

The location was good. The facilities were, eh? I have definitely stayed in better hotels. However, the room served its purpose, somewhere for us to rest after a concert before driving home the next day. If you are looking for somewhere to actually be in the room and relax for a while. This probably isn't it. But it was good for just a place to lay our heads. I will say, though, the heat in the room was absolutely amazing. Especially after standing outside in the cold for hours. Breakfast was decent.

The room was not the cleanest. The desk had stuff stuck to it, the microwave was rusty (but it worked), the sink was cracked, the card reader on the door was broken (but it worked), the curtains had what looked like cigarette burns in it, the furniture looked like it had been used in a smoking room at one time. There were a few places that looked like burns on it. But the room did not smell like smoke at all. There were kids in the next room, absolutely screaming at the top of their lungs early in the morning.

It to get to and access everything. The beds were comfortable.

It was dirty. The chair was dirty and the shower curtain had old stains.

Clean inside, in room and breakfast area.

Young women and children next door awake, laughing and making noise ALL NIGHT, except between 2-5 am. Am a good sleeper but couldn't because of them. Worst night in a motel I have had in my entire life.

nice room

I booked the room in June 2025 and paid by credit card, $114,86, for 2 nights, 3/3-3/5/26. I arrived early and got a room with an additional night, therefore 3 nights. I was told by the desk clerk, Lucas, I had to pay the ENTIRE amount due for the 3 nights, $163.56. I was told by Lucas I would receive a refund of what I had paid in advance. As of 3/5/26 I have not received a credit on my credit card. I WAS OVERCHARGED!!