Secret Suites At Vdara

For the money I spent on the penthouse and as a "private guest" I would have expected to be treated like I mattered a little.

We had high hopes for our stay. Room looked great online as well as the property. Stayed memorial day weekend Fri-Mon. Checked in at 4pm took a shower immediately to prepare for our dinner that evening. After a 5 min shower I noticed water wasn’t draining and I stood in maybe 1-2in of water. No big deal as we requested housekeeping to take care of it when we scheduled a change in linens/towels for the next morning. We left the property the next morning to go to a pool party and housekeeping was supposed to do their thing at some point the next day. When we came back to the hotel that afternoon, nothing was cleaned, drain wasn’t cleared, and a pile of towels/linens were simply dropped off. We were quite disappointed and then tried leaving the Housekeeping button on for them to clean the next day again. Nothing/nobody’s came. In fact nobody came the whole weekend to clean the room. Very Disappointed! Spent over $4k reserving the room for 4 guests @ 55th floor 2BR suite. Pros: Concierge very warm and obliging and bell-hops/valets very accommodating. We took care of them but nobody took care of our room. Can’t say i’d stay here again unfortunately.

This is a really fantastic property. It has an amazing, central location. Perfect for family…enough of Vegas, without the smoking and pool parties. Great condition and excellent staff. The spa was top notch. The only negative I have ia the workout facility. Very small and the bigger problem is they don’t open until 8 am. This is crazy for people like us traveling from the eastern time zone.

Great place for a girls weekend!

Property was absolutely beautiful, and the suite and the view was just breathtaking. Absolute must stay!

The rooms look much nicer online. We had a good view, but this is so far from everything and VERY expensive.

The suite is falsely advertised. The pictures are not what the actual suite looks like. Apparently, this is also not actually part of Vdara property and is privately owned so that means the hotel cannot help with anything. The suite is older, not kept up, and overall run-down - with many little broken things (can't open window shades in one bedroom), mold, and hard-to-open shower doors. The whole suite smelled musty and there was water left in the sinks, for who knows how long. I've stayed in the Vdara many times for work and actually been in the room in the pictures, so you can imagine when I showed up to a much smaller run-down space and the hotel couldn't do anything to help. Instead of ruining the one night, my friends came to visit, we just dealt with it (at least there were beds). Working on getting a discount, the rooms booked directly at the Vdara are cheaper and much nicer - you can even get the room in the pictures ;) Hotels.com you should take this off your site and not advertise it as if it's the Vdara. This has never happened when booking through hotels.com before, but now I have pause to book again next time I need a room.

We were told that servicing the room would cost extra. That was not clear when I booked the room. There was a problem with the shower. They didn’t fix it…and were very short when we asked. It seemed like they were mad that we made a review that wasn’t stellar. But, we were disappointed in the room’s condition. The ac grate was hanging open, we didn’t have forks, although we had like 20 knifes, there was a leak with the shower, and in general the wall paper was pealing and the furniture was beat up and showing itss age.

The view was insane, the room was very clean, and the restroom was extra nice.

Loved the place and the view