Aloft by Marriott Cincinnati West Chester

Room was great.

It was very difficult to change my reservation when I accidently booked for the wrong night. I applaude the gentlemen at the desk who worked until he solved it for me.

Modern, clean and quiet

Very clean rooms and common areas, lots of free parking, and overall great stay. Staff was very friendly, and location is nearby lots of food and attractions. Area seems very safe and fairly quiet. Modern Aloft feel as always! Trendy lobby and bar area.

Really friendly staff. The rooms were super clean. Softest bed ever. Love the vibe and atmosphere. We will definitely be staying here again. Will recommend to friends. The pool table and lounge with bar is a fun date night on our short trip. We can't wait to stay here again. 5 stars!

Got locked out of my room several times because the key card would not work and my license was in the room had to wait longer than expected for someone to come let me in my room will not be back

Excellent Room, very clean 5 stars!!!

The hotel itself was clean and had a beautiful modern look, which we really appreciated after a long trip. However, the front desk service was incredibly disappointing and frustrating. After traveling 15 hours from Texas, I realized I had forgotten my ID. The reservation was under my name, but it had been paid in full with my husband’s credit card—and he had his ID and card on hand. I explained the situation to the front desk agent, but he was completely unhelpful and showed no empathy. They made us call customer service to get the name changed, and even the rep on the phone confirmed that my husband’s ID and card should have been sufficient. Since we booked through Hotels.com, I had to call them too. They updated the reservation and sent a receipt with my husband’s name, but the front desk still wouldn’t accept it because it hadn’t updated in their system. I called Hotels.com again, and even when their rep spoke directly with the hotel, it still wasn’t enough—they insisted on contacting their billing department. Keep in mind, we had already paid in full on March 20. After an exhausting hour and a half of back-and-forth, they finally let us check in using my husband’s ID and card. Honestly, this experience was enough to make me never want to book a stay with this hotel again. The lack of flexibility and customer care was unacceptable, especially after such a long journey.

Very nice rooms and lobby, pool and exercise equipment. Only thing is no breakfast or food, but with all the awesome places to eat why eat at the hotel.