Courtyard by Marriott Charleston-North Charleston

The room

The way the general manager handles situations when they are brought to their attention; and when caught in a lie, instead of apologizing, and trying to work with the customer they decide to no longer want to participate in the conversation, citing policy that she was already in violating.

There was a blinking light above my bed, so I did not sleep well

Mr. Omar was welcoming, pleasant, professional, and warm. First impressions go a long way he made you feel like you mattered when you first entered the hotel. When you travel, you tend to observe customer service differently what meets the bar, what doesn't, and goes beyond the bar.. He achieved the beyond bar status for me. When I checked out, he was there and gave me the same experience. This time, more staff were on duty, and his interaction with other customers and staff was genuinely warm. I can tell his customer service extends to internal and external customers.

Housekeeping, however, not sure of the cleaning policies anymore to fairly give a rating that's accurate. Meaning, does the room get cleaned daily, or is that based on the length of days that are stayed in the room that determines when housekeeping cleans rooms, or is it by request.

Clean & quiet

Food services was limited.