DoubleTree Boston North Shore Danvers

Tranquilidade e conforto tudo perfeito

Tudo aprovado

Les lits et les oreillers étaient confortables.

L'hôtel et les chambres sont vieilles et mal entretenues. Aucune rénovation depuis très longtemps et il y avait de la moisissure sur le coulis dans la douche. De plus, certains items étaient défectueux ou manquants et la climatisation était bruyante.

The room, breakfast and water park

Everything that gave me comfort

Nothing

A stop for bus tours

Dear Hilton Guest Assistance, I am writing to request a partial refund for my recent stay at the DoubleTree by Hilton Boston North Shore, located at 50 Ferncroft Road, Danvers, Massachusetts. My reservation was from August 3 to August 4, 2025, confirmation number 93680325, Room 825. This hotel was selected because it advertised a swimming pool, which was not available during my stay. I was only informed upon arrival that the pool was closed. This amenity was the main reason I chose the property, and its unavailability significantly reduced the value of my stay. Additionally, I was told that continental breakfast was included. However, my folio shows a charge of 36.25 at the Tradewinds Restaurant, with only a 22.51 credit listed as "breakfast included." I did not eat breakfast, was not informed of where or how to claim it, and did not authorize any restaurant charges. I was still charged 13.74 for a service I did not use. Between the closed pool and the improper breakfast charge, I am requesting a partial refund or equivalent Hilton Honors compensation for the services that were not provided as promised.

Dear Hilton Guest Assistance, I am writing to request a partial refund for my recent stay at the DoubleTree by Hilton Boston North Shore, located at 50 Ferncroft Road, Danvers, Massachusetts. My reservation was from August 3 to August 4, 2025, confirmation number 93680325, Room 825. This hotel was selected because it advertised a swimming pool, which was not available during my stay. I was only informed upon arrival that the pool was closed. This amenity was the main reason I chose the property, and its unavailability significantly reduced the value of my stay. Additionally, I was told that continental breakfast was included. However, my folio shows a charge of 36.25 at the Tradewinds Restaurant, with only a 22.51 credit listed as "breakfast included." I did not eat breakfast, was not informed of where or how to claim it, and did not authorize any restaurant charges. I was still charged 13.74 for a service I did not use. Between the closed pool and the improper breakfast charge, I am requesting a partial refund or equivalent Hilton Honors compensation for the services that were not provided as promised.