Hampton Inn & Suites Salt Lake City Airport

Close to the airport

Room was nice, clean, and met our expectations. Check-in was easy, and the staff at that time was helpful. Parking was adequate, and the facility appeared nice.

Shortly after our arrival, the power to the facility failed. My wife went out to speak to one of the staff, who told her this was not an unusual occurance there. We decided to go out and do some sightseeing and get dinner, returning ~ 0700pm. The power was still out, and the only change at that point was the front desk has an earliest estimated time of repair of 0200am. When we inquired about possibily moving to a different Hampton Inn and Suites, the lady at the front desk told us she didn't know if we could do that.I get that her hands were a little tied with the computers being down, but between the idea that this wasn't all that rare of an occurance, and there attitude that spending a Salt Lake City winter night in a room with no heat or lights was ok, was unacceptable. I called Hilton Rewards customer service and they were most helpful and arranged us a room in another Hilton Facility, and compensated us for the difference in room price for the night. Shift change had occured and different person was behind the desk when we down to checkout, and she was MUCH more helpful and understanding, especially considering the impossible situation she had walked into.

Power was out and was not expected back on until 3-4 am. They did not have emergency backup lights so hallways were pitch black. They double booked our room so another guest came into our room while we were there. We ended up going to another hotel. Front desk clerk seemed very confused and somewhat unprofessional.

room was spacious and clean

it took them some time to find my reservation

Everything was fantastic!

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Everything!

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