Renaissance Chicago North Shore Hotel

The hotel was beautiful, the staff were friendly and helpful, and check-in was effortless. Our room was clean, the beds were comfortable, and the hotel restaurant had great drinks and good food. The conference facilities were outstanding.

Check-in: “You are here for four nights?” “No, three.” “You check in tonight and leave Monday.” “That would be three nights.” “You were supposed to be here last night.” “No.” “Your name is Philip Stevens?” “No, my name is Leslie Phillips. I just showed you my ID. I sent you a rooming list and credit card authorization, and you have already charged my card.” [Much fussing with computer and papers.]. “Would you like to see the rooming list I sent you.” [Show it to her.] “What is your confirmation number?” “Those are on the left, there.” No welcoming language, no thank you, no reference to Ambassador status, no question about points or breakfast, no water, no notice that the club was closed for the weekend, Eventually we got our keys. The rooms were perfectly OK, but my goodness . . .

The cleanness the room was cozy and comfortable

I was a club level member the woman at the front desk did not mention it nor gave me the details of it when I checked in

The noise of the furnace and low water pressure in the bathroom.

Food service staff were very friendly and accommodating for coffee and tea in the morning, and the catering provided for our event was very tasty and nicely presented. The heating system in the room worked well, and the bed was comfortable. The shuttle service they offer will take you within a five mile radius and the driver was very nice and friendly. I was able to go to the local grocery store for food for the week, which was necessary as the only option at the hotel was very expensive.

The hotel itself is very shabby and in need of attention - stained bathtub, ripped shower curtain that was falling apart, peeling wallpaper and ceiling, chipping tile, dirty carpet, damaged artwork on the walls. Took 10 minutes for hot water. The desk chair did not adjust and was too low for me, causing a lot of back pain trying to work. No other comfortable chair was provided for reading or relaxing. The room lighting was too low overall making it hard to work or read or see things. Workspace was limited; I requested a microwave, which was small and low power, but took up much of the desk space. The frig was very small and the coffee station was buried in a shelf system with no light so you can't see what you're doing. Threshold to the room has a huge marble cap so bags do not roll smoothly over it making it difficult to maneuver when you have multiple bags. Walls are thin and conversations in the next room can be heard, as in the actual words. Little things like these add up and make a difference. My reservation was messed up and they had the wrong number of nights. I arrived and they had no reservation for me for that night. I had to pull up my email to prove I booked it correctly and even then there was no apology or explanation or concession. Very rude front desk attendant who was very dismissive - kept saying, "well that's not what my system says." Told me I'd have to change rooms in the morning (which to the manager's credit I did not have to do). Said he'd look into what happened and call me, and then never did. The large room for the event I was attending was freezing cold for two of the three days we were in that room making it hard to concentrate. Why they could not adjust temperature correctly is a mystery. Overall, there is no reason to stay here again - breakfast is not included as it is at other hotels, there is no airport shuttle service, and the rooms are not very well maintained or comfortable.

Friendly staff and convenience

Cold and low water pressure and bar/lounge service

Great location in Northbrook. Nice hotel

Our toilet barely worked so we had to keep using the lobby one