Sheraton Nanjing Kingsley Hotel & Towers

The chain lock in the room once lock is quite difficult to unlock. I used a handle of the spoon to open it.

Staff helpful in combining two bookings Helpful with bags Extra effort for the elevator guy, remembered my floor in english each time I saw him

Nothing I didn't like

It’s a nice hotel, just a bit older, and the repairs over the years haven’t been done properly (eg. the seams in the bathroom were done in grey, which doesn’t match the beige tiles). This is visible in the rooms and bathrooms: they’re totally fine, but show signs of wear and tear. The bathroom has water stains, the scale doesn’t work, etc.

I was impressed by Clara’s good service, she was very attentive to her guests. Thank you so much for her considerable service.

Location was good for my meetings

The property is data and needs to be refurbished

The location was convenient, being just a couple blocks from an important metro station. The room was large, comfortable, and well appointed. The building interior was impressive and had some convenient amenities such as a convenience store and a food delivery drop-off point.

For what I was paying, I was a bit surprised that the staff would not allow food delivery to bring things to our door, or to do so themselves. I was even more surprised and extremely disappointed that this expensive, non-smoking room consistently and increasingly smelled of smoke, particularly in the bathroom. When I complained about this, I was told that it was probably because of another guest on our floor and offered another room, but it's just a problem that, for the price, I don't want to put up with in the first place.

location and friendliness of the staffs there

Good value and service