Hotel & Beach Club Ojo de Agua

Right on the ocean with a very good restaurant. Our only problem was the sargassum weed on the beach, but there are daily efforts to clean it and it is only really bad in the summer.

El club de playa y restaurante muy buenos, lo malo fue que había una fiesta con música en vivo en la casa de a lado y no nos dejaba dormir por el fuerte ruido. El gerente nos pudo reubicar y solo asi pudimos descansar. Un hotel con las 3 B´s

Was not what the pictures indicated, front desk did not help, no wifi was available but I could see there name saying it does, will not book there again. SURPRISE

The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.

Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.

It needs to be prefaced, the room was an incredible price for beachfront in Puerto Morelos area and is connected with the top beachclub in town. In my room, the tv didn't work for half of my stay (1st world probs) and the a/c dripped a lake onto floor when we turned it down/warmer ironically. The provided shampoos/washes were either placed in a strange manner or mislabelled ie: body lotion in shower. All these issues are relatively minor when you consider the service/care of the people working onsite. Any shortfall you may find is countered by the staff you encounter. Definitely worth your consideration.

Last night music was very loud somewhere around until around 6am. Hoping isn’t every night. Staff is very helpful. Very clean. Beach beds usage is not good as they reserve to people out of the hotel.

I’ve stayed at the Ojo de Agua Beach Club many times and will continue to visit. The location is great. The pricing is collect. The use of towels and beach loungers is a big plus. The Ki Restaurant is top notch. The staff is always friendly and helpful. They also keep it very clean. The rooms are basic but have everything you need. For the price they are a great value.

Need some updates with towels , pillows, shampoo Quality Front desk Mr Alberto and cleaning ladies really profesionals

This was the worst place i have ever stayed, the staff was extremely rude and did not help at all, the view is beautiful but the rooms are completely broken and do not look anything like pictures. The staff will not cater to you if you stay at the resort, the food is not bad, but pricier. The bathroom is so gross that we genuinely did not feel clean after a shower, even for the price you do NOT get what you paid for, PLEASE DO NOT STAY HERE.