The Harpeth Franklin Downtown, Curio Collection by Hilton

We stayed here for our daughter’s 8th birthday staycation. Bethany and Autumn were our dream team. They went above and beyond to make this such a memorable experience. They put us in a beautiful room overlooking to courtyard, with chocolate chip cookies delivered along with a gift from the gift shop and a handwritten note for her. They even delivered a phone charging cable to my room when I had the wrong usb cord. Their joy, kindness and customer service were all top notch! I am a Franklin local, and their warm southern hospitality represents our sweet town well. I work on 3rd street and definitely plan to pop in for coffee and lunch to say hi to them. Treasure these two…they’re the heart of this place.

Very clean room, cordial and professional staff. Our 2d trip here, will return.

Nothing free no pool no free parking especially as expensive as it was for rooms

Need to let 3rd party booking know true amenities false advertising

This hotel has a great location, two restaurants inside, one serves breakfast and lunch (super good food and very friendly helpful staff) and a fancier one with a full service bar and serves dinner (bland food, super attentive friendly staff, not their fault the chef hates salt/flavor). You can get coffee/espresso at either restaurant. Room service is available, which was a wonderful breakfast and prompt. The hotel is in the historic district, and everything is within a half mile flat walk with nice sidewalks that felt safe as kittens. The staff at this hotel is amazing, from the valet parking to the front desk to housekeeping. Beware, valet parking is $50 a night, but we decided it was worth it because street parking is a battle I was not up for on 4th of July weekend. There are lovely balconies at this hotel, make sure you clarify if you want a private balcony, some are not private, and you will have another guess sitting two feet from your chair with nothing really between you. Some rooms are bigger than others, so if that is a priority make it clear, just know, you will sacrifice a private balcony for that extra space. This hotel was one of the quietest stays I have ever had at a hotel. We didn't hear a peep all night and there were tons of rowdy wound up kids there for the Fourth. The only downside was the pillows. If you like down, you are in luck, if you like foam, you would be better off with a rolled up towel than the ones they supply. We will stay here again, I will just bring my own pillow next time, no big deal.

Amazing hotel and town. Everyone we met was friendly and helpful. I can't wait to return.

I drop off and pick-up passengers at this hotel regularly and have eaten at their restaurant, too. The restaurant is good, the employees are friendly and courteous as well. 5 stars!

I have stayed here numerous times and will keep coming back—great location and beautiful hotel with great staff.

Beautiful

A gem of a hotel from well kept rooms to polite and attentive staff. Restaurant was exquisite.

Wonderful staff, beautiful hotel and decor, great location, good food and drink. Plus, the guest service is delightful. I had casually mentioned when booking that it was my granddaughter's birthday trip to take her to the American Girl store in Franklin . When we entered our room, there were beautiful balloons and a sweet card for her. Total surprise. WE had visited a few years ago with our older granddaughter, same type of trip. My husband and I have decided to make a return visit... just the two of us. Thank you for a delightful experience.