Inn at Santa Fe, SureStay Collection by Best Western

Gentillesse du personnel et bel emplacement Bon petit déjeuner

Rien

Very unique

Na

I liked the look of the lobby and the room, and it had a great breakfast. Bed was good, though a bit hard.

No one answered the phone. I tried calling seven times before I arrived to ask a question and no one answered the phone. Also I called from the room and no one answered. My remote didn't work and I had to go down to the lobby to report it and get a new one.

We like the location

We don’t like the room and no room service to clean the room for 3 nights The breakfast was below normal and never change for 3 nights

Very, very clean. Updated.

N/A.

Paula was a breath of fresh air! Helpful, kind and joyful! We almost didn't have a room due to overbookings for the busy holiday weekend, but Paula ensured my son and I had a room for the night...and even accommodated our departure time - she's a real gem! Thank you Paula!

Oscar and the ladies that work here are so sweet, kind, welcoming, tentative, and helpful! Amazing staff, convenient and cute little location right off the highway, being from Colorado we felt like it really was the perfect generalized spot close enough to get to your different activities, but still tucked away quiet at night and away from the busy day traffic! Amazing AC unit and loved that we could open the window to listen to the wind and get fresh air:) My honey loves ice in his water and really appreciated the ice machine room lol.

Pool was closed and it wasn’t posted anywhere/we weren’t notified that it would be:( Not the best breaky (even the scrambled eggs were really grainy/chunky and pancake machine batter was never refilled, to keep review(s) higher I’d honestly just offer yogurt muffins coffee juice and something easy like a good quality/local granola/granola bars and or toast with again some good or local Santa Fe jams jellies), a little outdated when it comes to the bedrooms (popcorn ceiling), and shower could have been a bit better cleaned or is just really old and the shower door had some corrosion rusting. New black modern bath fixtures/hardware though and LOVED the Lather brand lotion/soaps/shamp and conditioner (clean ingredients!)

Breakfast

The pool / hot tub was not clean, nor inviting. It was the reason I stayed at this property. I did not use the pool.

Located near the highway

Uncomfortable bed and it was quite noisy