Best Western Travelers Rest/Greenville

Unfortunately it wasn’t a pleasant stay. We only lasted 10 mins due to black mold in the bathroom and a very damp room: husband has mold allergies and within those 10 mins began wheezing so we had no choice but to leave after they didn’t have other accommodations available for us.

Clean

The beds could be a little softer

A complete mess. There are renovations taking place and the pool and gym were closed. However, we were told that our room was recently renovated but it was not clean! Curtains burn spots on them. Bathroom looked like it had been chewed on and had what appeared to be urine stains on it. Shower was gross! The mini refrigerator in the room was so loud that it sounded like it was going to explode. Noisy hallways throughout the night. Hallways smelled like marijuana. When discussed with management I was repeatedly told that “housekeeping had not reported any cleaning issues and that the hotel was smoke free so if others are smoking in their room, we will fine them when they leave.” Asked for a refund upon arrival due to the condition of the hotel and was told no refund.

The bed was comfortable

The room was dirty and front desk night staff was rude and unhelpful.

Ok

Staff was very accommodating

Upon arriving, it was evident that updates were being done because the lobby was stuffed with dozens of boxes. After checking in and parking my car, I noticed the pool was Closed and full of green algae water...unpleasant to see, wanting to take a soak. After parking, entering from the back door, the gym was Out of Order, then passing the public laundry, on the way to my room noticed that both the washer and drier were Out of Order. My 1st floor room appeared clean, already updated, but the hammering, slamming, drilling etc in the room above was unwelcomin. The last straw was finding out the shampoo and soap dispensers mounted in the shower were empty after I was already in rhe shower. I mentioned this to the staff when checking out, and his comment simply was Sorry. This establishment charged what I consider top rate for very sub rate comfort and convenience. My new schedule will have me in town nearly every week, and have now crossed this establishment off of my list.

It was not what we expected. I think they were in the middle of renovations.