Holiday Inn Express Hotel & Suites Atlanta Buckhead by IHG

I didn’t like it

Nothing at all

Complete disregard for hospitality by the staff - The hotel advertises a hot breakfast until 9:30 AM during the week. We came down for breakfast at 9 AM, 30 minutes before breakfast ends. The hotel was full, so the breakfast room was full with people battling to get to the buffet. I got a coffee and sat down at my table and waited till approximately 9:10 when the crowd had cleared. Several other people had done the same. The hot breakfast bar had been reduced to nothing but biscuits and fried potatoes. The gravy, sausage, bacon, and scrambled eggs were all gone. I inquired of the staff member filling the buffet and she blankly told me “no.” I went to the front desk, who stared at me like deer in headlights and said that they were going to inform the manager. Nothing happened. Total disregard for the hospitality of their guests. The breakfast room had at least a dozen people waiting to get the hot breakfast for which they paid. Not only was nothing replaced, but at approximately 9:20 the staff picked up all the chaffing dishes and carried them to the back. And again the front desk staff said had notified the manager, to no avail. At approximately 9:25 there was a family of four with two children, looking for the hot breakfast for which they had paid and is posted until 930, and they were handed a bag of bread to make toast for the kids. I wish I had had a camera. It would’ve been a National Geographic quality photograph. Everything about the hotel was great, except for the complete lack of hospitality at breakfast. They just didn’t care.

Execelente atención buenas housekeeping

La camas un poco pequeña

Breakfast and convenience

Little old fashioned

Convenient, budget friendly and friendly professional staff. Overall the facility, even with facility age related wear and tear, seemed well kept and maintained. We felt comfortable and safe.

Nothing major to complain about. Maybe a few minor things could be tweaked here and there as it is an aging property. Like fixing or replacing loose toilet flush knobs or wobbly door safety latches that maybe wearing out (not the deadbolts, the screw on the door jam latches). All functional but well worn. Also more frequent deep cleanings in the common areas and halls, especially the carpets, would make it feel fresher.

Was fine

Chairs in room were covered with stains. A box of soap was open and used